Transaction Analyst II

ENGIE Group; Houston (TX); Hybrid; USD 63,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Company match

ESPP

Generous PTO

Job summary

ENGIE North America is seeking a Transaction Analyst II to support time-sensitive market transactions and back-office processes, enhancing customer experience across the enrollment guarantee program. You will work with CRM systems, Power BI, Excel, and cross-functional teams in a fast-paced environment in Houston, TX.

The role reports to the Transaction Manager, with a hybrid work arrangement (3 days in office, 2 remote) and opportunities for professional development and growth within ENGIE.

Qualifications

• Two+ years in processing Utility Market Transactions in ERCOT, PJM, NYISO, MISO, or ISO-NE.
• Detail-oriented and accurate in a fast-paced environment.
• Experience with enrollments, billing, exception handling, drops, and change transactions.
• Strong data analysis using CRM and reporting tools.

Responsibilities

• Support time-sensitive transactional processing and back-office tasks.
• Assist enrollments, billing, and change transactions.
• Coordinate with internal and external stakeholders to resolve transaction issues.
• Support the dedicated corporate enrollment guarantee program and customer transitions.

Skills

Detail-oriented

Time management

Analytical skills

CRM systems

Power BI

Excel

Access

Oracle

Team collaboration

Back-office processes

Education

Bachelor's degree or High School Diploma in Business/Finance/Accounting/Economics/Data Analytics/Information Systems

Tools

CRM platforms

MarkeTrak

Adminitrak

RightNow

Teams

Excel

Power BI

SharePoint

Oracle

Job description

Business Development / Sales / Marketing

Permanent

Full - Time

What You Can Expect

As our Transaction Analyst II, you will thrive in a high-performance, fast-paced environment where accuracy, responsiveness, and attention to detail are critical. This team manages time-sensitive transactions and supports key operational processes that directly impact the organization's financial performance and profit-and-loss results. A core responsibility of the team is supporting our corporate enrollment guarantee program, which helps ensure a seamless transition for customers moving to and from energy suppliers. As a result, this role plays an important part in delivering an exceptional customer experience and maintaining relationships that can influence future business opportunities. This position offers significant exposure to cross-functional teams, opportunities for professional development, and the ability to make a meaningful impact on business outcomes.

The role is based in Houston, Texas, and reports to the Transaction Manager.

What You'll Bring

• You hold a High School Diploma or Bachelor's degree in Business, Finance, Accounting, Economics, Data Analytics, Information Systems, or a related field. In lieu of a degree a combination of education and relevant work experience may also be considered
• A minimum of two (2) years' work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
• You are highly organized, detail-oriented, and able to manage multiple tasks with urgency and accuracy in a fast-paced environment
• You are a self-starter who can independently prioritize work, troubleshoot issues, and drive tasks through to resolution
• You have experience working with back-office processes such as enrollments, billing, exception handling, drops, and change transactions
• You have strong analytical skills with the ability to gather, organize, and analyze transaction data using CRM and reporting systems Excel, Access, Power BI, SharePoint, Oracle
• You are knowledgeable in EDI enrollment and drop transactions, customer account reconciliation and managing service level agreements (SLAs) in a high-volume operational environment
• You are knowledgeable in resolving transaction issues and coordinating with internal and external stakeholders using tools such as CRM platforms, vendor systems (e.g., MarkeTrak, Adminitrak, RightNow), and collaboration tools like Teams
• This role is eligible for our hybrid work policy, three (3) days in office, two (2) remote
• This role requires availability to work as late as 6:00 PM once per week to support business needs and ensure timely completion of operational requirements
• Must be willing and able to comply with all ENGIE ethics and safety policies

Compensation

Salary Range: $63,300 - 96,945 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more .

Why ENGIE?

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at [e-mail]. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Business Unit: Supply & Energy Management

Division: BP B2B US

Company Name: ENGIE North America

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