Hybrid Training & Content Operations Manager

Ahold Delhaize USA; Quincy (MA); Hybrid; USD 121,000 - 209,000; Full time

Job summary

Ahold Delhaize USA is seeking a Manager of PS&T Content to lead the development, implementation, and ongoing management of training materials, learning platforms, and content strategies that drive operational excellence. This hybrid role includes 3 in-person days at core locations and 2 remote days, with a focus on building a high-performing, inclusive team.

The position requires a strong blend of instructional design, analytics, and systems expertise to deliver impactful learning aligned with

Qualifications

• Bachelor's Degree or equivalent of related work experience.
• 5-7 years of experience in managing a team responsible for the design and implementation of training programs.
• 5 years experience in designing training programs for a small to medium sized organization.
• Proficient in Microsoft Outlook, Teams, Visio, Word, Powerpoint, Share Point, LMS and Excel.
• Ability to interpret data, identify trends, and apply insights to improve training effectiveness.

Responsibilities

• Design and maintain engaging, scalable training materials across multiple formats.
• Oversee learning management systems (LMS) and other digital platforms to ensure seamless delivery and tracking of training programs.
• Manage and develop a team of content creators, instructional designers, and training specialists by prioritizing growth through coaching, feedback, and career development opportunities.
• Build collaborative partnerships with subject matter experts, operations leaders, and HR to identify training needs and improvement opportunities.
• Use data and learner feedback to refine content and delivery methods, applying strategic business planning principles to align training initiatives with organizational priorities.

Skills

Microsoft Outlook

Microsoft Teams

Visio

Word

PowerPoint

SharePoint

LMS

Excel

Education

Bachelor's Degree or related work experience

Tools

Articulate Storyline

Captivate

Video editing software

Graphic design basics

LMS platforms (SuccessFactors, Cornerstone)

Job description

Ahold Delhaize USA is seeking a Manager of PS&T Content to lead the development, implementation, and ongoing management of training materials, learning platforms, and content strategies that drive operational excellence. This hybrid role includes 3 in-person days at core locations and 2 remote days, with a focus on building a high-performing, inclusive team.

The position requires a strong blend of instructional design, analytics, and systems expertise to deliver impactful learning aligned with