Hybrid Ticketing & Group Sales Lead

Washington National Cathedral; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Washington National Cathedral seeks a Ticketing and Group Sales Manager to lead the Cathedral’s ticketing systems (Spektrix and Etix), manage group tour sales, photo permits, and front‑of‑house operations. You will supervise Ticketing Coordinators and Associates while partnering with the Director of Ticketing to drive revenue and ensure exceptional customer service.

This role requires evenings, weekends, and holidays as needed.

Qualifications

• Bachelor's degree or higher in arts management, event planning, customer service, or related field.
• 3+ years in customer service, museum/visitor operations, or hospitality sales.

Responsibilities

• Oversee Box Office operations and lead Ticketing Coordinators and Associates.
• Manage CRM data cleanup, system updates, and reporting with Director of Ticketing.
• Build venue maps, seating overlays, price lists, and promo codes for events.
• Serve as Box Office Manager during events and coordinate staffing for larger events.
• Administer ticketing/group sales and front-of-house software; train staff on software.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Attention to Detail

Multitasking

Teamwork

Education

Bachelor's Degree or higher

Tools

Spektrix

Etix

CRM systems

Microsoft Office

Job description

Washington National Cathedral seeks a Ticketing and Group Sales Manager to lead the Cathedral’s ticketing systems (Spektrix and Etix), manage group tour sales, photo permits, and front‑of‑house operations. You will supervise Ticketing Coordinators and Associates while partnering with the Director of Ticketing to drive revenue and ensure exceptional customer service.

This role requires evenings, weekends, and holidays as needed.