Ticketing & Group Sales Lead (Hybrid)

Cathedral; Washington (District of Columbia); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Washington National Cathedral seeks a Ticketing and Group Sales Manager to oversee box office operations, the ticketing database, event registrations, group tours, and photo permits while delivering hospitable customer service.

You will lead Ticketing Coordinators, collaborate with the Director of Ticketing, and drive efficiency across departments to support revenue goals in a faith-centered environment.

Qualifications

• Bachelor's degree or higher in arts management, event planning, customer service or related field.
• Three+ years of experience in customer service, museum/visitor operations, or hospitality sales.
• Experience in a religious/non-profit environment preferred.
• Ability to lead and collaborate across departments.

Responsibilities

• Oversee Cathedral Box Office operations and lead ticketing coordinators.
• Manage Spektrix and Etix systems, payroll, and SOPs for ticketing.
• Ensure timely, professional customer service via multiple channels.
• Develop venue maps, seating overlays, and pricing with Director of Ticketing.
• Administer CRM and data clean-up for accurate reporting.
• Coordinate group tours and photo permits; administer group reservations.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Teamwork

Detail orientation

Education

Bachelor's Degree

Tools

Spektrix

Etix

YesPlan

Social Tables

Raiser's Edge

Digital Cheetah

Job description

Washington National Cathedral seeks a Ticketing and Group Sales Manager to oversee box office operations, the ticketing database, event registrations, group tours, and photo permits while delivering hospitable customer service.

You will lead Ticketing Coordinators, collaborate with the Director of Ticketing, and drive efficiency across departments to support revenue goals in a faith-centered environment.