Hybrid Telecom Installation & Maintenance Supervisor

University of Michigan; Ann Arbor (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

University of Michigan is seeking a seasoned network operations manager to oversee the installation, repair, and maintenance of campus communications infrastructure. The role emphasizes customer-focused strategy, cross-functional coordination, and cost-effective service delivery across wired and wireless networks.

You will guide technicians, manage projects, monitor performance metrics, and ensure safety and regulatory compliance while evolving the network to meet future needs.

Qualifications

• Associate degree or higher in a related field with relevant experience.
• Experience in large-scale telecom/network systems and management.
• Ability to lead installation/repair teams and drive customer satisfaction.
• Knowledge of AutoCAD drawings and network analysis basics.

Responsibilities

• Plan, supervise and optimize voice, data and video networks and related equipment.
• Direct installation, repair and maintenance teams and contractors.
• Ensure safety, codes and compliance across University facilities.
• Coordinate training, performance reviews and employee relations.
• Analyze operations costs and drive efficiency improvements.
• Collaborate with stakeholders to align network strategy with business needs.

Skills

Leadership

Project management

Customer focus

Team coordination

Communication

Education

Associate degree in telecommunications, computer systems, engineering, business or related field

Bachelor's degree or equivalent

Tools

AutoCAD

Job description

University of Michigan is seeking a seasoned network operations manager to oversee the installation, repair, and maintenance of campus communications infrastructure. The role emphasizes customer-focused strategy, cross-functional coordination, and cost-effective service delivery across wired and wireless networks.

You will guide technicians, manage projects, monitor performance metrics, and ensure safety and regulatory compliance while evolving the network to meet future needs.