Hybrid Technical Support Specialist: Building Automation

Honeywell

Salem (OR)

Hybrid

USD 23,000 - 33,000

Full time

4 days ago

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Benefits offered by this job

Competitive benefits

401(k) match

Paid time off

Educational assistance

Parental leave

Job summary

Honeywell in Salem, OR is seeking a Technical Support Specialist to provide expert technical assistance to customers on a hybrid work schedule. You will troubleshoot issues, communicate clearly, and document inquiries to help ensure satisfaction and swift resolutions.

The role requires at least 2 years in technical support, knowledge of building automation, and a commitment to excellent service. A Bachelor’s degree in Engineering is valued, with benefits and ongoing learning opportunities.

Qualifications

2+ years of experience in technical support or related role.
Strong technical skills and knowledge of building automation systems.
Exceptional problem-solving skills and dedication to excellent customer service.

Responsibilities

Provide technical support to customers, troubleshooting and resolving issues.
Communicate effectively with customers to understand needs and provide solutions.
Document and track customer inquiries and resolutions in our system.
Collaborate with cross-functional teams to resolve complex technical issues.
Stay updated with product knowledge and industry trends to provide accurate information.