Site Reliability Engineer Intern 2027

IBM; San Jose (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

IBM Software is seeking a Site Reliability Engineer Intern to join a fast-moving, agile team. You will monitor and maintain production systems, troubleshoot incidents, and contribute to deployment and automation efforts that keep services reliable and scalable.

The program emphasizes hands-on experience with modern observability tools and proactive incident response. The role requires a Bachelor's degree, experience with Linux, scripting (Python/Go/Bash), and familiarity with cloud platforms.

Qualifications

• Bachelor's degree in a relevant field.
• Strong knowledge of Linux systems and troubleshooting.
• Scripting skills in Python, Go, or Bash.
• Experience with cloud providers and CI/CD practices.

Responsibilities

• Monitor production systems and maintain observability across services.
• Troubleshoot and resolve production issues with cross-functional teams.
• Deploy services and configuration changes using CI/CD pipelines at scale.
• Apply security patches and perform upgrades; collaborate with product support.

Skills

System Monitoring

Troubleshooting

Automation

Linux

Python

CI/CD

Education

Bachelor's Degree

Tools

Jenkins

Ansible

Terraform

Grafana

Prometheus

Kubernetes

Job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your Role And Responsibilities

As a Site Reliability Engineer Intern, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.

Your Primary Responsibilities Include

• 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.
• Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.
• Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.
• Maintenance and Support: Tasks related to applying security patches and upgrades, and collaborating with Product support for issue resolution.

Program Dates

Internship start dates vary based on your academic calendar.

• Semester System: May 24, 2027 – August 13, 2027
• Quarter System: June 14, 2027 – September 3, 2027

Candidates must be available to participate for the full duration of the internship corresponding to their academic schedule.

Location Flexibility

By applying to this requisition, you acknowledge and agree to be considered for any of the listed locations associated with this position and are willing to work at the location where you are ultimately assigned.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

System Monitoring and Troubleshooting: knowledge in monitoring/observability, issue response, and troubleshooting for optimal system performance.

• Automation: knowledge in automation for production environment changes, streamlining processes for etticiency, and reducing toil.
• Linux: Knowledge of Linux operating systems.
• Operation and Support Experience: Understanding in handling day-to-day operations, alert management, incident support, migration tasks, and break-fix support.
• Scripting: knowledge or experience of Python, go or bash.
• Familiar with cloud providers like IBM Cloud, AWS, Azure or GCP.

Preferred Technical And Professional Experience

• Kubernetes/OpenShift: knowledge or experience of Kubernetes/OpenShift environments.
• Automation/Scripting: knowledge or experience of Ansible, Python, Terraform, and CI/CD tools such as Jenkins, IBM Continuous Delivery, ArgoCD.
• Monitoring/Observability: knowledge or experience crafting alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus.
• DBA: Interest or experience configuring and maintaining SQL, NoSQL, and data streaming technologies (e.g. PostgreSQL, CouchDB, Redis, Katka, Spark, etc.).