Hybrid Technical Product Support Specialist

Applecart; New York (NY); Ibrido; USD 80.000 - 90.000; Tempo pieno

Descrizione del lavoro

Applecart in New York City is hiring a Technical Product Support Associate. You will be the frontline between internal users and Product Development, triaging requests, enabling users, and learning backend systems to identify root causes.

This role offers a clear growth path into senior technical operations or engineering. You’ll start by mastering the user experience, handling Tier 1–2 tickets, and gradually learning to query databases and analyze logs to resolve complex issues.

Competenze

• 2+ years of experience in product support or related roles.
• Ability to thrive in a startup with ambiguity.
• Strong organizational skills and prioritization.

Mansioni

• Triage and categorize internal support tickets.
• Discover user workflows and provide training or reproduce issues for developers.
• Resolve Tier 1–2 issues and troubleshoot configurations.
• Own ticket lifecycle and escalation to high-priority incidents.
• Deep-dive using SQL and DataDog to diagnose backend issues.

Conoscenze

Product support

Startup agility

Empathy for user

Strong communication

Technical aptitude

SQL basics

APIs basics

Strumenti

DataDog

SQL

Descrizione del lavoro

Applecart in New York City is hiring a Technical Product Support Associate. You will be the frontline between internal users and Product Development, triaging requests, enabling users, and learning backend systems to identify root causes.

This role offers a clear growth path into senior technical operations or engineering. You’ll start by mastering the user experience, handling Tier 1–2 tickets, and gradually learning to query databases and analyze logs to resolve complex issues.