Hybrid Tech Support Engineer | Diagnostics & On-Call

NICE; Richardson (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NiCE is seeking a capable technical support professional to be the first point of contact for customer issues. You will diagnose and troubleshoot problems, document resolutions, and collaborate with engineering to ensure rapid fixes.

You will also participate in on‑call rotations while supporting Cognigy’s enterprise AI platform. The role follows the NICE‑FLEX hybrid model, offering two days in the office and three days remote each week, with opportunities across multiple roles and locations.

Qualifications

• Experience in technical support.
• Knowledge of Windows/Linux.
• Familiarity with support tools.
• Strong communication and problem‑solving skills.

Responsibilities

• Act as first point of contact for issues.
• Diagnose and troubleshoot technical issues.
• Document procedures and resolutions.
• Collaborate with engineering to resolve issues.
• Participate in on‑call rotations.

Skills

Technical support

Windows

Linux

Support tools

Communication

Problem solving

Job description

NiCE is seeking a capable technical support professional to be the first point of contact for customer issues. You will diagnose and troubleshoot problems, document resolutions, and collaborate with engineering to ensure rapid fixes.

You will also participate in on‑call rotations while supporting Cognigy’s enterprise AI platform. The role follows the NICE‑FLEX hybrid model, offering two days in the office and three days remote each week, with opportunities across multiple roles and locations.