Technical Support Engineer

NICE; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

NiCE is seeking a capable technical support professional to be the first point of contact for customer issues. You will diagnose and troubleshoot problems, document resolutions, and collaborate with engineering to ensure rapid fixes.

You will also participate in on‑call rotations while supporting Cognigy’s enterprise AI platform. The role follows the NICE‑FLEX hybrid model, offering two days in the office and three days remote each week, with opportunities across multiple roles and locations.

Qualifications

• Experience in technical support.
• Knowledge of Windows/Linux.
• Familiarity with support tools.
• Strong communication and problem‑solving skills.

Responsibilities

• Act as first point of contact for issues.
• Diagnose and troubleshoot technical issues.
• Document procedures and resolutions.
• Collaborate with engineering to resolve issues.
• Participate in on‑call rotations.

Skills

Technical support

Windows

Linux

Support tools

Communication

Problem solving

Job description

Role Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award‑winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper‑personalized, multilingual service on any channel.

Key Responsibilities

• Act as first point of contact for issues
• Diagnose and troubleshoot technical issues
• Document procedures and resolutions
• Collaborate with engineering to resolve issues
• Participate in on‑call rotations

Qualifications

• Experience in technical support
• Knowledge of Windows/Linux
• Familiarity with support tools
• Strong communication and problem‑solving skills

Benefits

Join an ever‑growing, market‑disrupting, global company where the teams—comprised of the best of the best—work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Equal Opportunity Statement

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.