Customer Support Talent Pool

Amadeus Hospitality; San Jose (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Amadeus is seeking a Customer Support Analyst to provide first-line technical support to customers via phone, email, and chat. You will document cases, troubleshoot incidents, and escalate complex issues while maintaining high service levels.

Ideal candidates have 1+ year in a technical support role, strong English skills, and the ability to handle multiple issues in a fast-paced environment. A hybrid work model is required.

Qualifications

• 1+ year of experience in Technical Support, Help Desk, Service Desk, or IT Support.
• Ability to manage multiple technical issues and priorities in a fast-paced environment.
• Advanced English proficiency (C1 or higher), both written and verbal.
• Strong troubleshooting, analytical, and problem-solving skills.
• Availability to work in a hybrid model.

Responsibilities

• Accurately document and manage cases using ticketing systems and knowledge tools.
• Contribute to improving internal knowledge resources and support documentation.
• Escalate issues to internal resolver groups or external providers when required.
• Respond to customer inquiries regarding Amadeus products and solutions.
• Investigate, troubleshoot, and resolve incidents and service requests.
• Collaborate with cross-functional teams to resolve complex issues.
• Keep customers informed about the status of critical incidents.

Skills

Troubleshooting

Analytical skills

Problem solving

English proficiency (C1+)

Multi-tasking

Job description

## Customer Support Talent PoolApplylocations: San Josetime type: Full timeposted on: Posted Todayjob requisition id: R36533**Job Title**Customer Support Talent Pool**Summary of the Role**As a Customer Support Analyst, you will provide first-line technical support to Amadeus customers through phone, email, and chat channels. You will investigate and resolve incidents, answer product-related questions, and escalate complex issues when necessary, ensuring a high-quality customer experience and adherence to service levels.**In This Role You'll*** Accurately document and manage cases using ticketing systems and knowledge tools.* Contribute to improving internal knowledge resources and support documentation.* Escalate issues to internal resolver groups or external providers when required.* Respond to customer inquiries regarding Amadeus products and solutions.* Investigate, troubleshoot, and resolve incidents and service requests.* Collaborate with cross-functional teams to resolve complex issues.* Keep customers informed about the status of critical incidents.**About the Ideal Candidate****Required Qualifications*** 1+ year of experience in a Technical Support, Help Desk, Service Desk, or IT Support role.* Ability to manage multiple technical issues and priorities in a fast-paced environment.* Advanced English proficiency (C1 or higher), both written and verbal.* Strong troubleshooting, analytical, and problem-solving skills.* Availability to work in a hybrid model.**Diversity & Inclusion**Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.**Be aware of recruitment scams** Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.### About UsWe are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!