Hybrid Tech Solutions Specialist — Drive IT Solutions

ingrammicro; Buffalo (NY); Hybrid; USD 51,000 - 81,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan with company match

Job summary

Ingram Micro is seeking a Technical Solutions Specialist to build complete technology solutions and drive sales with reseller and internal partners. You will respond quickly to requests via email, phone, chat, and calendar bookings, and uncover details like budget and close dates to close opportunities.

The role emphasizes collaboration, proactive engagement, and a strong technical product knowledge, with a hybrid work model requiring three days onsite.

Qualifications

• Formal education or hands-on experience with technology products preferred.
• Strong communication skills with customers and partners.
• Proficiency with Microsoft Office products and related software.

Responsibilities

• Build complete technology solutions and identify opportunities to help partners complete the sale with appropriate products and services.
• Respond to reseller and internal partner requests expediently and efficiently via email, phone, online chat, and calendar bookings.
• Identify key opportunity details such as budget, end-user information, and close date.
• Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options.
• Support cross-sell conversations by identifying additional products or services to strengthen the solution.
• Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience.

Skills

Communication skills

Teamwork

Initiative

Following directions

Feedback receptiveness

Education

High school diploma or equivalent

Two-year degree preferred

Tools

Microsoft Office

Job description

Ingram Micro is seeking a Technical Solutions Specialist to build complete technology solutions and drive sales with reseller and internal partners. You will respond quickly to requests via email, phone, chat, and calendar bookings, and uncover details like budget and close dates to close opportunities.

The role emphasizes collaboration, proactive engagement, and a strong technical product knowledge, with a hybrid work model requiring three days onsite.