Hybrid Tech Project Manager – CRM/AMS & Event Systems

National-Association-of-Music-Merchants; Carlsbad (CA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

NAMM in Carlsbad, CA is seeking a Project Manager to lead technology and systems initiatives, translating organizational needs into actionable plans and coordinating cross-functional teams. You will manage the full project lifecycle from discovery to launch, work with internal stakeholders and external vendors, and document processes to support knowledge management.

The role requires strong communication, organization, and the ability to balance multiple projects in a fast-paced environment; PMP

Qualifications

• 3–5 years of project management experience with technology or systems implementations.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Proficiency with project management tools (Jira, Miro, Figma or similar).
• Excellent written and verbal communication; translate technical concepts for non-technical audiences.
• Experience working with cross-functional teams and external vendors.

Responsibilities

• Manage the full project lifecycle for technology and systems initiatives from discovery and requirements gathering through implementation and post-launch review.
• Develop and maintain detailed project plans, timelines, risk registers, and status reports.
• Serve as the primary point of contact between internal stakeholders and third-party technology vendors or developers.
• Facilitate project meetings, track action items, and proactively resolve blockers.
• Gather requirements from stakeholders in other departments to evaluate, implement, and optimize platforms and systems (e.g., AMS, CRM, event tech, member portals).
• Document processes, system configurations, and project outcomes to support knowledge management.
• Support change management efforts by communicating system and timeline updates to project stakeholders.
• Identify opportunities to improve workflows and increase operational efficiency through technology.
• Ensure adherence to project management best practices and NAMM's internal standards.

Skills

Project management

Cross-functional collaboration

Communication

Vendor management

Organizational skills

Tools

Jira

Miro

Figma

Job description

NAMM in Carlsbad, CA is seeking a Project Manager to lead technology and systems initiatives, translating organizational needs into actionable plans and coordinating cross-functional teams. You will manage the full project lifecycle from discovery to launch, work with internal stakeholders and external vendors, and document processes to support knowledge management.

The role requires strong communication, organization, and the ability to balance multiple projects in a fast-paced environment; PMP