Project Manager

National-Association-of-Music-Merchants; Carlsbad (CA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

NAMM in Carlsbad, CA is seeking a Project Manager to lead technology and systems initiatives, translating organizational needs into actionable plans and coordinating cross-functional teams. You will manage the full project lifecycle from discovery to launch, work with internal stakeholders and external vendors, and document processes to support knowledge management.

The role requires strong communication, organization, and the ability to balance multiple projects in a fast-paced environment; PMP

Qualifications

• 3–5 years of project management experience with technology or systems implementations.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Proficiency with project management tools (Jira, Miro, Figma or similar).
• Excellent written and verbal communication; translate technical concepts for non-technical audiences.
• Experience working with cross-functional teams and external vendors.

Responsibilities

• Manage the full project lifecycle for technology and systems initiatives from discovery and requirements gathering through implementation and post-launch review.
• Develop and maintain detailed project plans, timelines, risk registers, and status reports.
• Serve as the primary point of contact between internal stakeholders and third-party technology vendors or developers.
• Facilitate project meetings, track action items, and proactively resolve blockers.
• Gather requirements from stakeholders in other departments to evaluate, implement, and optimize platforms and systems (e.g., AMS, CRM, event tech, member portals).
• Document processes, system configurations, and project outcomes to support knowledge management.
• Support change management efforts by communicating system and timeline updates to project stakeholders.
• Identify opportunities to improve workflows and increase operational efficiency through technology.
• Ensure adherence to project management best practices and NAMM's internal standards.

Skills

Project management

Cross-functional collaboration

Communication

Vendor management

Organizational skills

Tools

Jira

Miro

Figma

Job description

Description

Position Title: Project Manager

Department: Technology Department

Classification: Full-time, Exempt

Position Reports to: Director of Technology

Location: Carlsbad, CA – hybrid schedule, Tue & Thu in office

Salary Range: $65,000 - $75,000 Individual compensation will be commensurate with the candidate’s experience.

POSITION PURPOSE

The Project Manager is responsible for managing complex Web application and integration roadmaps by translating organizational needs into actionable project plans, aligning cross-functional stakeholders, and driving implementations that strengthen the systems NAMM relies on to serve its members and staff.

KEY DUTIES

• Manage the full project lifecycle for technology and systems initiatives from discovery and requirements gathering through implementation and post-launch review
• Develop and maintain detailed project plans, timelines, risk registers, and status reports
• Serve as the primary point of contact between internal stakeholders and third-party technology vendors or developers
• Facilitate project meetings, track action items, and proactively resolve blockers
• Gather requirements from stakeholders in other departments to evaluate, implement, and optimize platforms and systems (e.g., AMS, CRM, event tech, member portals)
• Document processes, system configurations, and project outcomes to support knowledge management
• Support change management efforts by communicating system and timeline updates to project stakeholders
• Identify opportunities to improve workflows and increase operational efficiency through technology
• Ensure adherence to project management best practices and NAMM's internal standards

Requirements

KEY REQUIREMENTS

• 3–5 years of project management experience, with a focus on technology or systems implementations
• Demonstrated ability to manage multiple concurrent projects in a fast-paced environment
• Strong proficiency with project management tools (e.g., Jira, Miro, Figma, or similar)
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
• Experience working with cross-functional teams and external vendorsStrong organizational skills and meticulous attention to detail

PREFERRED QUALIFICATIONS

• PMP or equivalent certification a plus
• Experience in a nonprofit, trade association, or membership-based organization
• Familiarity with CRM platforms
• Exposure to event technology or conference management systems
• Passion for music, music-making, and NAMM’s mission

NAMM Values commitment

At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability.

Do the right thing – This requires courage, discipline, and dedication but not permission. So, just do it.

• Do it with respect - Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world.
• Do it with passion - Passion drives creativity, innovation, commitment, and loyalty.
• Do it with humor - Humor lightens the load and makes the journey more enjoyable.
• Do it with teamwork - Teamwork unites us in our shared Mission and fosters an open expression of ideas.
• Do it with accountability - Accountability raises the bar, rewards achievement, and invites us to grow.

Diversity Commitment

NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Physical Activities and Requirements of position

The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate. However, at the Trade Shows, the noise level is usually high. Hearing protection is provided.

In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

About NAMM

The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry. NAMM is comprised of over 10,000 global member companies and individual professionals. For more information about NAMM, please visit www.namm.or g