Hybrid Team Lead — Client Service & Fulfillment

CSC; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual leave

Tuition reimbursement

Referral bonuses

Performance-based incentives

Hybrid or remote work options

Job summary

CSC's UCC Fulfillment team in Springfield, IL is seeking a Team Leader to guide a group of fulfillment specialists delivering accurate UCC, lien, and transactional services. You will oversee daily operations, drive productivity and quality, and ensure top-notch service for internal and external clients.

The role emphasizes coaching, performance management, and continuous improvement, with on-site work Monday–Friday 8am–5pm.

Qualifications

• 3+ years of leadership experience in operations, fulfillment, production, or service delivery environments.
• Experience leading teams within a high-volume, deadline-driven environment.
• Proven success coaching, mentoring, and developing employees.
• Strong understanding of performance metrics, productivity management, and quality measurement.
• Ability to balance operational priorities while maintaining a strong focus on employee engagement and development.
• Proficiency with Microsoft Office applications, particularly Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time management skills.
• Analytical mindset with the ability to identify trends and solve operational challenges.
• Demonstrated decision-making and prioritization skills.
• Experience leading through change and driving process improvements.
• High attention to detail and commitment to operational accuracy.
• Experience within UCC, public records, corporate filings, legal services, financial services, or transaction processing environments is preferred

Responsibilities

• Create a positive and high-performing team environment with open communication and shared accountability
• Establish key performance indicators and clear operational goals focused on productivity, quality, and turnaround times
• Effectively prioritize and distribute workload to ensure service level commitments are achieved
• Oversee daily fulfillment operations and workflow management
• Monitor team performance and conduct regular coaching sessions and performance reviews
• Identify process improvement opportunities and implement operational efficiencies
• Manage escalations, resolve complex fulfillment issues, and partner with stakeholders to ensure successful outcomes
• Ensure adherence to quality standards, compliance requirements, and operational procedures
• Develop, train, and mentor team members to support career growth and operational excellence
• Analyze performance metrics and utilize data to drive decision-making and continuous improvement
• Partner with cross-functional teams to improve client experience and operational effectiveness
• Recognize and reward employee contributions and accomplishments
• Foster a culture of accountability, teamwork, and client focus
• Support change management initiatives and help teams successfully adapt to evolving business priorities
• Lead team meetings, development discussions, and engagement activities

Skills

Leadership experience

Team leadership

Coaching & development

Performance metrics

Operational prioritization

Communication skills

Time management

Analytical mindset

Decision-making

Change management

Attention to detail

UCC/public records domain experience

Tools

Microsoft Excel

Job description

CSC's UCC Fulfillment team in Springfield, IL is seeking a Team Leader to guide a group of fulfillment specialists delivering accurate UCC, lien, and transactional services. You will oversee daily operations, drive productivity and quality, and ensure top-notch service for internal and external clients.

The role emphasizes coaching, performance management, and continuous improvement, with on-site work Monday–Friday 8am–5pm.