Hybrid Tax Help Desk Agent (Spanish Bilingual)

Revenue; Greensboro (NC); Híbrido; USD 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid holidays

Vacation days

Sick days

Loan forgiveness

Descripción de la vacante

The North Carolina Department of Revenue is seeking a Customer Service Agent to guide taxpayers and support compliance with NC Revenue Laws, delivering clear assistance over the phone. This role contributes to accurate information delivery and high compliance across the state.

Starting salary is $40,421 per year with a 5% premium for Spanish fluency and a 5% training- completion raise. Training is provided, followed by a structured transition from onsite to hybrid work, culminating in mostly

Formación

• Strong communication skills, both written and verbal.
• Minimum education: high school diploma or GED with two years of related administrative experience.
• No prior tax experience required; comprehensive training provided.
• Hybrid-to-remote path with in-office training followed by remote work.

Responsabilidades

• Handle a high volume of incoming calls via designated phone queues.
• Provide clear guidance to taxpayers regarding refunds, payment plans, and notices.
• Explain personal income tax and sales/use tax concepts after training.
• Potential to work remotely after successful training and transition period.

Conocimientos

Strong communicator

Educación

High school diploma or GED

Descripción del empleo

The North Carolina Department of Revenue is seeking a Customer Service Agent to guide taxpayers and support compliance with NC Revenue Laws, delivering clear assistance over the phone. This role contributes to accurate information delivery and high compliance across the state.

Starting salary is $40,421 per year with a 5% premium for Spanish fluency and a 5% training- completion raise. Training is provided, followed by a structured transition from onsite to hybrid work, culminating in mostly