Hybrid Talent Operations Analyst

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The J. M. Smucker Co. in Orrville, OH is seeking an Analyst, Talent Operations to streamline pre-employment processes and support HR in delivering a seamless candidate experience. The role blends data analysis with service-oriented activities to support internal employees and applicants.

Hybrid work arrangement requires up to 35% in-office presence, with opportunities to collaborate across HR and external partners while maintaining strict confidentiality and data integrity.

Qualifications

• Bachelor’s degree in HR or related field.
• Entry level knowledge of HR policies and practices.
• Experience leveraging an HRIS like Workday.
• Ability to handle sensitive material and situations with discretion.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong customer service skills to ensure timely responses.
• Strong collaboration skills in a team-based environment.
• Strong attention to detail.

Responsibilities

• Schedule interviews and inform candidates of policies.
• Coordinate interview schedules using Workday and Outlook.
• Email documents and interview schedules to interview team and candidate.
• Manage schedule changes and adjust as needed.
• Collect data from Workday and other resources.
• Analyze data to provide meaningful insights for TA.
• Collaborate with TA to answer candidate/data questions.
• Ensure excellent candidate care throughout the process.
• Process expense reports for candidate travel as needed.
• Coordinate with third-party vendors for pre-employment screening.
• Monitor reports and collaborate with vendors for timely completion.
• Interact with candidates and HR leaders to provide guidance and tracking in screening.
• Assist HR HOME Contact Center with inquiries about policies and procedures.
• Demonstrate knowledge of HR policies to answer general and employee-specific questions.
• Analyze complex information to identify issues and root causes.
• Resolve or escalate issues with system knowledge and prior case handling.
• Communicate resolutions to employees and track requests in the case system.
• Provide training to service center staff on using the case system.

Skills

Customer service

HR policies

Workday

Data interpretation

Case management

Communication

Education

Bachelor’s Degree in Human Resources or related field

Tools

Workday

Job description

The J. M. Smucker Co. in Orrville, OH is seeking an Analyst, Talent Operations to streamline pre-employment processes and support HR in delivering a seamless candidate experience. The role blends data analysis with service-oriented activities to support internal employees and applicants.

Hybrid work arrangement requires up to 35% in-office presence, with opportunities to collaborate across HR and external partners while maintaining strict confidentiality and data integrity.