Analyst, Talent Operations

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The J. M. Smucker Co. in Orrville, OH is seeking an Analyst, Talent Operations to streamline pre-employment processes and support HR in delivering a seamless candidate experience. The role blends data analysis with service-oriented activities to support internal employees and applicants.

Hybrid work arrangement requires up to 35% in-office presence, with opportunities to collaborate across HR and external partners while maintaining strict confidentiality and data integrity.

Qualifications

• Bachelor’s degree in HR or related field.
• Entry level knowledge of HR policies and practices.
• Experience leveraging an HRIS like Workday.
• Ability to handle sensitive material and situations with discretion.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong customer service skills to ensure timely responses.
• Strong collaboration skills in a team-based environment.
• Strong attention to detail.

Responsibilities

• Schedule interviews and inform candidates of policies.
• Coordinate interview schedules using Workday and Outlook.
• Email documents and interview schedules to interview team and candidate.
• Manage schedule changes and adjust as needed.
• Collect data from Workday and other resources.
• Analyze data to provide meaningful insights for TA.
• Collaborate with TA to answer candidate/data questions.
• Ensure excellent candidate care throughout the process.
• Process expense reports for candidate travel as needed.
• Coordinate with third-party vendors for pre-employment screening.
• Monitor reports and collaborate with vendors for timely completion.
• Interact with candidates and HR leaders to provide guidance and tracking in screening.
• Assist HR HOME Contact Center with inquiries about policies and procedures.
• Demonstrate knowledge of HR policies to answer general and employee-specific questions.
• Analyze complex information to identify issues and root causes.
• Resolve or escalate issues with system knowledge and prior case handling.
• Communicate resolutions to employees and track requests in the case system.
• Provide training to service center staff on using the case system.

Skills

Customer service

HR policies

Workday

Data interpretation

Case management

Communication

Education

Bachelor’s Degree in Human Resources or related field

Tools

Workday

Job description

Your Opportunity as the Analyst, Talent Operations Make a difference everyday by providing best-in-class customer service and administrative support to our internal employees and candidates interested in joining our company.

Take your organizational skills to new heights by supporting Talent Acquisition with pre-employment processes, assisting in compliance-related requests, and partnering with external vendors to ensure a seamless experience for all new hires.

Location: Orrville, OH Work Arrangements: Hybrid, 35% in office expectation

In this role you will:

• Communicate directly with candidates to schedule interviews and inform them of any necessary policies
• Develop and coordinate timely interview schedules for candidates utilizing Workday and Outlook
• Email required documents and interview schedule to the interview team and candidate
• Manage any schedule changes and modify the schedule accordingly
• Collect data from Workday and other resources
• Analyze and interpret data in meaningful ways to help TA
• Partner with TA to understand what questions need to be answered from candidates or with data
• Partner with the Talent Acquisition Partners to ensure excellent “candidate care” throughout the interview process
• Process expense reports for candidate travel as needed
• Partner with third-party vendor to administer Pre-Employment screening process
• Monitor reports and collaborate with third-party daily to ensure timely completion
• Interact with candidates and HR Leaders to provide guidance and tracking in the screening process
• Manage Adverse Action process in conjunction with Compliance COE, HR Leaders and candidates
• Assist our HR HOME Contact Center team; serve as a first point-of-contact for current and former Smucker employees (and, occasionally, non-employees such as applicants or contractors) for questions regarding all HR policies and procedures.
• Demonstrate broad knowledge of all HR policies and procedures to answer both general and employee-specific questions
• Analyze complex information (employee provided, system generated, etc.) to identify issues and root causes.
• Using system knowledge and understanding of prior case handling, effectively resolve or elevate issues
• Communicate resolutions to employees
• Prioritize and respond to employee requests using case management system; assist other service center employees with opening, recording, processing, or closing cases in the system; conduct training for other service center employees to ensure effective use of the system across the team
• Seek guidance from, or transfer more complex inquiries/requests to the Tier 2 shared services resources, Contact Center Manager, or other COEs within HR

What we are looking for:

Minimum requirements:

• Bachelor’s Degree in Human Resources or related field
• Entry level knowledge of HR policies and practices
• Experience leveraging an HRIS platform like Workday
• Ability to handle sensitive and confidential material and situations with discretion
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong customer service skills to ensure timely responses
• Strong collaboration skills in a team-based environment
• Strong attention to detail

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. Stay connected with us on LinkedIn®

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success. Learn more about our Thrive Together purpose

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs. Learn more about working at Smucker

Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company. Learn more about our hiring process

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.