Hybrid Systems Delivery Lead QA & Change

Northwest Administrators, Inc.; Seattle (WA); Hybrid; USD 133,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Flexible spending accounts

Dependent care assistance

Pet insurance

Job summary

Northwest Administrators, Inc. is seeking a System Delivery Manager to lead the Quality Control Group’s delivery lifecycle, supervising business analysts, testers and application support, and coordinating with an external vendor.

The role combines operational leadership with change leadership to modernize delivery practices in a hybrid Seattle environment. You will establish priorities, define requirements, oversee testing and release readiness, manage incidents, and drive continuous improvement

Qualifications

• 8–10 years in business analysis, quality assurance, application support, or systems delivery.
• 5+ years leading teams of 10+ people across multiple disciplines.
• Certification in CBAP/CCBA (IIBA), ISTQB, or ITIL Foundation preferred.
• Experience leading transformation from manual to automated processes.
• Proven leadership in assessing team performance and driving improvements.
• Strong relationship-building with stakeholders and clear communication.
• Knowledge of SDLC and Agile/Scrum/Waterfall/hybrid environments.

Responsibilities

• Manage and develop business analysts, testers and application support staff with clear priorities and collaboration.
• Ensure requirements are elicited, clarified and translated into refined user stories and criteria.
• Oversee test strategy, data, defects and quality checkpoints before release.
• Partner with leaders to confirm plan details and deployment readiness.
• Manage incidents, problems and change processes for production systems and post-launch monitoring.
• Allocate capacity across projects, enhancements, testing, and support needs.
• Bridge development, operations and third-party partners to align with priorities.
• Develop modernization plans for analysis, testing and support with milestones.
• Define automation opportunities and integrate them into workflows.
• Establish metrics to drive continuous improvement.

Skills

Educated

Experienced

Certified

Transformer

Leadership

Relationship builder

Communicator

Technically Savvy

Education

Degree in Computer Science / Information Systems / Business Administration

Job description

Northwest Administrators, Inc. is seeking a System Delivery Manager to lead the Quality Control Group’s delivery lifecycle, supervising business analysts, testers and application support, and coordinating with an external vendor.

The role combines operational leadership with change leadership to modernize delivery practices in a hybrid Seattle environment. You will establish priorities, define requirements, oversee testing and release readiness, manage incidents, and drive continuous improvement