Systems Delivery Manager (Hybrid)

Northwest Administrators, Inc.; Seattle (WA); Hybrid; USD 133,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Flexible spending accounts

Dependent care assistance

Pet insurance

Job summary

Northwest Administrators, Inc. is seeking a System Delivery Manager to lead the Quality Control Group’s delivery lifecycle, supervising business analysts, testers and application support, and coordinating with an external vendor.

The role combines operational leadership with change leadership to modernize delivery practices in a hybrid Seattle environment. You will establish priorities, define requirements, oversee testing and release readiness, manage incidents, and drive continuous improvement

Qualifications

• 8–10 years in business analysis, quality assurance, application support, or systems delivery.
• 5+ years leading teams of 10+ people across multiple disciplines.
• Certification in CBAP/CCBA (IIBA), ISTQB, or ITIL Foundation preferred.
• Experience leading transformation from manual to automated processes.
• Proven leadership in assessing team performance and driving improvements.
• Strong relationship-building with stakeholders and clear communication.
• Knowledge of SDLC and Agile/Scrum/Waterfall/hybrid environments.

Responsibilities

• Manage and develop business analysts, testers and application support staff with clear priorities and collaboration.
• Ensure requirements are elicited, clarified and translated into refined user stories and criteria.
• Oversee test strategy, data, defects and quality checkpoints before release.
• Partner with leaders to confirm plan details and deployment readiness.
• Manage incidents, problems and change processes for production systems and post-launch monitoring.
• Allocate capacity across projects, enhancements, testing, and support needs.
• Bridge development, operations and third-party partners to align with priorities.
• Develop modernization plans for analysis, testing and support with milestones.
• Define automation opportunities and integrate them into workflows.
• Establish metrics to drive continuous improvement.

Skills

Educated

Experienced

Certified

Transformer

Leadership

Relationship builder

Communicator

Technically Savvy

Education

Degree in Computer Science / Information Systems / Business Administration

Job description

Are you a proactive, detail-oriented leader with strong organizational and communication skills? Do you have a history of turning business needs into well-defined, tested, and supported systems? If this describes you, then you may be the person we’re seeking as our next Systems Delivery Manager!

What you'll be doing...

As the System Delivery Manager in our Quality Control Group, you will be responsible for overseeing the business analysts, testers and the application support staff across the full delivery lifecycle: requirements, testing, launch readiness, and post-launch support. You will also partner with an external vendor that provides software development services to fulfill development initiatives.

This is both an operational leadership role, and a change leadership role. You will take ownership of day-to-day delivery and drive the strengths of each function. You will also build and lead multi-year plans that keep the best of current practices while evolving how we deliver systems to support the business.

As a System Delivery Manager, you will:

• Manage, coach, and develop business analysts, testers and application support staff, ensuring clear priorities, effective collaboration, and reliable coverage of work.
• Ensure business needs are elicited, clarified, and translated into refined requirements, user stories, and acceptance criteria.
• Oversee test strategy, test case design, test data, defect tracking and quality checkpoints so solutions are validated before release.
• Partner with business leaders to confirm plan details and consider readiness for deployment.
• Manage incidents, problems, and change processes for production systems, including post-launch monitoring, timely issue resolution, root-cause analysis, and clear communication with affected teams.
• Allocate team capacity across projects, enhancements, testing cycles, and support needs and communicate priorities, risks, and resource needs.
• Serve as a bridge between development, business operations, and third-party partners, including consultants and core vendors, so joint work is coordinated, resourced and aligned with business priorities.
• Develop a plan for modernizing analysis, testing and support practices, with clear milestones, resource needs, and measure of success.
• Define automation opportunities, recommend tools and frameworks, and integrate opportunities into key workflows for each team role.
• Establish meaningful metrics and use them to drive continuous improvement.

This position has a hybrid work schedule with 3 days per week (Tue, Wed & Thu) on-site in our Seattle office.

Who you are…

• Educated. Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education, training and experience.
• Experienced. 8-10 years in business analysis, quality assurance, application support, or systems delivery, including 5+ years leading teams of 10+ people across multiple disciplines.
• Certified. Certification in CBAP or CCBA (IIBA), ISTQB, or ITIL Foundation preferred
• Transformer. Experience leading the transformation from manual to automated processes, deep understanding of business analysis, and strong command of test strategy.
• Leadership. Proven record of assessing team performance and organizational needs, developing actionable improvement plans, and leading teams through significant change.
• Relationship Builder. Foster relationships with key stakeholders & manage expectations
• Communicator. Clear & effective communicator with strong interpersonal relationship skills
• Technically Savvy. Knowledge of SDLC, with practical experience in Agile, Scrum, Waterfall & hybrid environments

Who we are…

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

• Salary range of $11,935 - $16,150 per month (dependent upon experience & qualifications)
• Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending & dependent care assistance plans and pet insurance
• Generous 401(k) plan with employer base contribution and match
• Paid vacation, sick leave and holidays
• Collaborative team environment

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.