Hybrid Systems Analyst II - CRM & IT Support

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 57,000 - 74,000; Full time

Job summary

The University of Alabama is seeking a Systems Analyst II to plan and configure low- to moderate-complexity software systems supporting the university’s administrative functions. The role involves working under moderate supervision, developing processes, and collaborating with campus departments to implement workflows and integrations.

Key responsibilities include maintaining vendor software integrations, supporting Slate CRM processes, and guiding entry-level analysts.

Qualifications

• Master's degree OR bachelor's degree with IT system analysis experience.
• Two years IT system analysis experience OR four years in related IT fields.
• Strong written and verbal communication skills.
• Ability to write and analyze SQL queries and reports in Oracle, MS SQL or MySQL.
• Experience with relational databases and basic Windows/Linux server knowledge.

Responsibilities

• Plan and configure low- to moderate-complexity software systems to support university admin functions.
• Assist in process development, create workflows, and install/configure integrations for vendor software.
• Collaborate with departments, colleges, and campus customers to support needs and resolve issues.
• Provide guidance and training to entry-level Systems Analysts as needed.
• Support multiple applications and processes including Slate CRM across campus.

Skills

Communication skills

Time management

Troubleshooting

SQL queries

Relational databases

Education

Master's degree

Bachelor's degree

Tools

Technolutions Slate

Job description

The University of Alabama is seeking a Systems Analyst II to plan and configure low- to moderate-complexity software systems supporting the university’s administrative functions. The role involves working under moderate supervision, developing processes, and collaborating with campus departments to implement workflows and integrations.

Key responsibilities include maintaining vendor software integrations, supporting Slate CRM processes, and guiding entry-level analysts.