Systems Analyst II - 530957

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 57,000 - 74,000; Full time

Job summary

The University of Alabama is seeking a Systems Analyst II to plan and configure low- to moderate-complexity software systems supporting the university’s administrative functions. The role involves working under moderate supervision, developing processes, and collaborating with campus departments to implement workflows and integrations.

Key responsibilities include maintaining vendor software integrations, supporting Slate CRM processes, and guiding entry-level analysts.

Qualifications

• Master's degree OR bachelor's degree with IT system analysis experience.
• Two years IT system analysis experience OR four years in related IT fields.
• Strong written and verbal communication skills.
• Ability to write and analyze SQL queries and reports in Oracle, MS SQL or MySQL.
• Experience with relational databases and basic Windows/Linux server knowledge.

Responsibilities

• Plan and configure low- to moderate-complexity software systems to support university admin functions.
• Assist in process development, create workflows, and install/configure integrations for vendor software.
• Collaborate with departments, colleges, and campus customers to support needs and resolve issues.
• Provide guidance and training to entry-level Systems Analysts as needed.
• Support multiple applications and processes including Slate CRM across campus.

Skills

Communication skills

Time management

Troubleshooting

SQL queries

Relational databases

Education

Master's degree

Bachelor's degree

Tools

Technolutions Slate

Job description

Pay Grade/Pay Range:Minimum: $57,200 - Midpoint: $74,300 (Salaried E9)

Department/Organization:200721 - Enterprise Technology

Normal Work Schedule:Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary:The Systems Analyst II plans and configures low- to moderate-complexity software systems to support the administrative function of the University under moderate supervision. This may include departmental and moderately critical applications. Assists in the development of processes. Creates workflows. Installs, configures, supports, and maintains integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. May provide guidance and training to entry-level Systems Analysts.

Additional Department Summary:Works as part of the Departmental Application Support team, which primarily supports and develops processes within the Technolutions Slate CRM. The team helps to support the following campus partners: Enrollment Management, Graduate School, Office of Teaching Innovation and Digital Education (OTIDE), and Capstone Center for Student Success (CCSS). Acts as both the primary and secondary support person for various processes across the instances of Slate that OIT supports, as well as supporting various other applications and processes.

Required Minimum Qualifications:Master's degree; OR bachelor's degree and two (2) years of IT system analysis experience; OR associate's degree and four (4) years of IT experience to include two (2) years of IT system analysis; OR High school diploma or GED and six (6) years of IT experience to include two (2) years of IT system analysis.

Skills and Knowledge:Effective communication skills verbally and in writing. Ability to work with customer groups and users of varying degrees of technical ability and understanding. Ability to manage work tasks and follow through to completion. Effective time management skills and ability to work on multiple projects simultaneously. Troubleshooting skills to analyze, track, and resolve issues. Ability to implement departmental third-party applications, analyzing installation and configuration documentation, to successfully install and take on support for an application. Some understanding of relational databases. Ability to write and analyze SQL queries and reports with Oracle, MS SQL, or MySQL. Ability to analyze table data structures and patterns in the data to gain insights.

Preferred Qualifications:Two (2) years of experience in relevant IT fields, such as development and maintenance of software applications, relational database management systems, computer programming, web development, or system administration. Experience supporting moderately complex systems and troubleshooting application issues. Experience supporting or working with higher education administrative applications and tools, such as Technolutions Slate, or similar CRM product. Base knowledge of managing Windows Server applications, including IIS management and configuration and a base knowledge of Linux commands.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity:The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’sKnow Your Rights: Workplace discrimination is illegalposter.

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