Support Engineer

Finix; San Francisco (CA); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Finix is seeking a Support Engineer for its San Francisco HQ. You will be the front line supporting customers, troubleshooting issues, and collaborating with Revenue, Product, and Engineering to improve the payments platform.

Ideal candidates have a CS/engineering background, API skills, and strong communication. This role offers a fast-paced environment with a hybrid work model and daily interaction with customers.

Qualifications

• BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates).
• Experience with RESTful JSON APIs, Curl, SQL, scripting languages, debugging, log aggregators, and web technologies.
• Strong written and verbal communication, openness and honesty in dialogue.
• Comfortable in a fast-paced environment with high customer volume and teamwork.
• Foundational API knowledge and ability to explain concepts simply.
• Experience with Hubspot or similar ticketing tools.

Responsibilities

• Collaborate with Revenue, Product, and Engineering on projects and manage the Support queue.
• Troubleshoot, debug, and document technical customer issues and solutions.
• Build relationships with Finix users, identify product gaps, and implement improvements.
• Act as a customer advocate in cross-functional product meetings.
• Engage in team learnings to understand the payments ecosystem.

Skills

RESTful APIs

Curl Commands

SQL

Scripting languages

Debugging

Log aggregators

Web technologies

Communication skills

Education

BS/MS in Computer Science or equivalent

Tools

Hubspot

Job description

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the role:

At Finix, we build for scale and develop systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.

As a member of the Support Engineering Team, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment processing platforms, all while improving the product by collaborating closely with the Revenue, Product, and Engineering teams.

We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural problem-solvers and show a curiosity about how the industry works. They are excited to help our customers build their own perfect payments stack.

This hybrid role entails working in the office 4 days per week in our San Francisco HQ.

You will:

• Collaborate with the Revenue, Product, and Engineering teams on projects, features, and tasks along with managing the Support ticket queue and answering tickets
• Troubleshoot, debug, and document technical customer issues and solutions
• Build strong relationships with Finix users, work with them to resolve their issues including identifying product gaps and enhancement, and work to implement solutions and improvements
• Act as a customer advocate in cross-functional product meetings
• Engage and participate in team learnings to better understand the payments ecosystem

You have:

• BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates)
• Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies
• Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications
• Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn
• Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily
• Experience with ticketing tools such as Hubspot

Bonus points if you have:

• Previous experience working for SaaS companies
• Payments experience
• Python, Ruby, and/or JavaScript experience

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Role: Support Engineer

Level: IC2 - IC3

Location: San Francisco

Base Salary Range: $85,000/yr to $130,000/yr USD + equity + benefits

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.