Hybrid Student Support Specialist: Financial Aid & Accounts

The Johns Hopkins University; Baltimore (MD); Hybrid; USD 39,000 - 72,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The Johns Hopkins University seeks a Student Support Specialist to be the frontline contact for students, parents, call center staff, and others seeking guidance on financial aid, registration, and student accounts across Johns Hopkins University (JHU). You will deliver student-centered advice via email, in-person, and phone in a fast-paced environment.

Reporting to an Associate Director, you will support SEAM with inquiries, manage Salesforce queues, and assist with events and onboarding as

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Experience or familiarity with student services or front-line support is advantageous.
• Ability to use CRM and student information systems.

Responsibilities

• Serve as the first point of contact for financial aid, registration, and student accounts within SEAM.
• Provide exceptional customer service to students, parents, staff, and faculty.
• Manage student case queues in Salesforce for timely triage and resolution.
• Facilitate virtual services via scheduled appointments and Zoom drop-ins.
• Explain financial aid packages and registration processes and guide self-service tools.

Skills

Relationship building

Active listening

Oral and written communication

Detail orientation

Multitasking

Team player

Self-motivation

Education

High School Diploma

Bachelor’s degree preferred

Tools

SIS

PowerFAIDS

OnBase

Salesforce

MS Office

Job description

The Johns Hopkins University seeks a Student Support Specialist to be the frontline contact for students, parents, call center staff, and others seeking guidance on financial aid, registration, and student accounts across Johns Hopkins University (JHU). You will deliver student-centered advice via email, in-person, and phone in a fast-paced environment.

Reporting to an Associate Director, you will support SEAM with inquiries, manage Salesforce queues, and assist with events and onboarding as