Business Analyst - SAO (Student Enrollment and Account Management (SEAM) -Student Accounts)

The Johns Hopkins University; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Johns Hopkins University seeks a Business Analyst for Student Accounts. You will support a shared service team within SEAM, focusing on student billing systems, tuition calculation, and system integrations.

This role provides functional and technical support for configuration, production processes, data integrity, and implementation of new functionality. The position serves as a liaison between Student Accounts and UIS, translating needs into system requirements, coordinating UAT, managing JIRA

Qualifications

• Ability to explain basic technical concepts to non-technical audiences
• Strong logic and reasoning capabilities
• Process-oriented with ability to write current and future workflows
• Interpersonal skills for diverse groups across the organization
• Ability to articulate clearly and effectively
• Excellent listening, oral, and written communication

Responsibilities

• Provide a single point of contact for business stakeholders and act as liaison with UIS
• Understand business problems and recommend creative solutions
• Elicit, define, and document business process needs for new or enhanced products/services
• Work with domain experts on low to medium complexity work for clarity of problems
• Collaborate with internal and external partners to ensure requirements are understood and met
• Manage business and functional requirements for new solutions
• Develop test cases and coordinate user acceptance testing
• Identify system/process/data impacts and propose remediation

Skills

Explain technical concepts

Logic and reasoning

Process-oriented

Interpersonal skills

Articulation

Listening and communication

Job description

We are seeking a Business Analyst - Student Accounts who reports to the Associate Director of Systems and Reporting and will support a shared service team within Johns Hopkins University's (JHU) Office of Student Accounts and Enrollment Management (SEAM). This position plays a critical role in supporting the systems and technical operations of Student Accounts, with a primary focus on student billing systems, tuition calculation, system integrations, and related technologies. The role provides functional and technical support for system configuration, production processes, data integrity, and the implementation of new functionality and enhancements. Responsibilities include researching and resolving billing and system discrepancies, troubleshooting technical and data issues, supporting system testing, and helping ensure the accuracy and reliability of technologies that support student billing, payments, refunds, collections, tax reporting, and other student financial activity.

This role also serves as a key liaison between Student Accounts and Johns Hopkins University Information Systems (UIS), translating business and operational needs into clearly defined system requirements. The position partners with UIS and Student Accounts stakeholders to define requirements and acceptance criteria, coordinate user acceptance testing, manage and prioritize JIRA requests, and support technical projects and system enhancements. The position also assists with the triage and root-cause analysis of production issues, working with technical partners to identify configuration or data-related concerns and coordinate timely resolution.

This role is a 12-month full time, temporary position.

Specific Duties $ Responsibilities

• Provide a single point of contact for the business stakeholders and act as a liaison between the stakeholders and UIS.
• Fully understand business problems presented and recommend creative solutions.
• Elicit, define, and document business process needs for new, existing, and/or enhanced products, services, or optimized business processes.
• Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity.
• Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met.
• Manage business and functional requirements for new business solutions.
• Develop test cases and perform and coordinate user-acceptance testing.
• Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation.
• Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities.
• Facilitate customer demands, evaluate requests, manage prioritization, and work with the appropriate technical team to resolve issues.
• Apply a lean-agile mindset to work and support organizational agility
• Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach.
• Assist with the triage of production-related issues.
• Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts.

Special Knowledge, Skills, Or Abilities

• Can explain basic technical concepts to a non-technical audience.
• Demonstrate strong logic and reasoning capabilities.
• Process-oriented, with the ability to write current state and future workflows.
• Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization.
• Demonstrated ability to articulate clearly and effectively.
• Superior listening, oral, and written skills.