Hybrid Student Support Advisor - On-Campus & Remote

The Chicago School; Plano (TX); Hybrid; USD 49,171 - 53,291; Full time

Benefits offered by this job

Medical and dental insurance

Tuition reimbursement

Paid time off

Job summary

The Chicago School in Plano, TX seeks a Student Support Counselor to serve as the single point of access for students, delivering proactive, student-centered advising and support. This hybrid role blends on-campus and remote work to ensure accessibility for diverse campus populations.

The position requires a Bachelor's degree and experience in student-facing roles. You will collaborate with Admissions, Financial Aid, and Registrar to promote persistence, engagement, and success across programs.

Qualifications

• Bachelor's degree required.
• Experience within student-facing positions and/or higher education preferred.
• Ability to work occasional weekends and evenings.

Responsibilities

• Assist new and continuing students at various stages of their education.
• Administer advising services including registration, evaluation of program requirements, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress.
• Call/meet with each student throughout the term to ensure they are successfully completing coursework and to provide support.
• Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support.
• Ensure student’s academic account/record are accurate and up-to-date by clear and timely processing of important academic forms (e.g. Add/Drop, Withdrawal, Leave of Absence, etc.).
• Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program.
• Advising students on course/program content and registration in degree program of study.
• Follow-up on the progress of Academic Plans for students on who do not meet the Satisfactory Academic Progress Requirements or are in need of additional support.
• Collaborate with various student facing departments such as Academics, Financial Aid, Admissions, and Student Accounts to ensure the success of the student.
• Work with Office of the Registrar to ensure that incoming and current students receive timely information and guidance regarding institutional policies, course registration, program completion, etc.
• Advise students on support services and resources available to them through their school.
• Adherence to set internal, federal, DOE, and affiliate policies and procedures, integrity and ethical standards.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Teamwork

Time management

Relationship building

PC skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Chicago School in Plano, TX seeks a Student Support Counselor to serve as the single point of access for students, delivering proactive, student-centered advising and support. This hybrid role blends on-campus and remote work to ensure accessibility for diverse campus populations.

The position requires a Bachelor's degree and experience in student-facing roles. You will collaborate with Admissions, Financial Aid, and Registrar to promote persistence, engagement, and success across programs.