Hybrid Student Success Coach, Workforce Solutions

Unitek Learning; Tempe (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Life insurance

Tuition assistance

Leadership development

Paid holidays

Vacation

Job summary

Unitek Learning in Tempe, AZ, is seeking a Student Success Coach for its Workforce Solutions programs. You will advocate for student success from enrollment through graduation, coaching remotely when needed and coordinating with multiple college departments to ensure a positive, student-centered experience.

The role requires regular on-site collaboration up to 5 days per week, a Bachelor's degree in a related field, and experience in counseling or advising.

Qualifications

• Minimum of a Bachelor's Degree in Social Work, Counseling, Health & Wellness Coaching, psychology, Student Advising or its equivalent.
• Experience in counseling, coaching, interviewing, development, education, or related field required.
• Demonstrate high-level professional and customer-centric communication skills.
• Demonstrate high-level integrity and strong work ethic.
• Excellent organizational and time management skills.
• Strong computer skills and comfort with technology.
• Adaptive to change and able to learn new skills quickly.

Responsibilities

• Contact students regularly and proactively through virtual meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability.
• Use student information systems, CRM systems and reporting for timely completion of tasks and to document outreach.
• Utilizes motivational interviewing techniques and other coaching tools to help students identify ways they can be successful in school, strengthen academics and coping skills.
• Seeks to resolve concerns or issues promptly and lift appropriately.
• Deliver virtual events to support student success.
• Act as a programmatic expert for assigned programs including admissions, matriculation and graduation requirements, resources available to students.
• Demonstrate knowledge of policy, procedures, and accreditation requirements to support student success and compliance.
• Foster relationships with staff and faculty to support student success and retention.
• Work closely with the Director of Nursing Academic Services to identify at-risk students and provide necessary support.
• Collaborate with NCLEX Success Specialist to foster student success and help prepare students for NCLEX success.
• Report on student population regarding attrition and retention, lead weekly retention meetings.
• Complete training required to perform job functions.
• Recommend support resources and policies to help students succeed.
• Assist the Associate Director of Student Succes -WFD in developing resources, policies and processes.
• Handle and document confidential student information in a professional manner and in compliance with FERPA.
• Regular, in-person attendance up to 5 days per week on campus/on site is an essential function.
• Other duties as assigned.

Skills

Counseling

Coaching

Interviewing

Development

Education

Education

Bachelor's Degree (Social Work, Counseling, Health & Wellness Coaching, Psychology, Student Advising)

Tools

Student information systems

CRM systems

Job description

Unitek Learning in Tempe, AZ, is seeking a Student Success Coach for its Workforce Solutions programs. You will advocate for student success from enrollment through graduation, coaching remotely when needed and coordinating with multiple college departments to ensure a positive, student-centered experience.

The role requires regular on-site collaboration up to 5 days per week, a Bachelor's degree in a related field, and experience in counseling or advising.