Hybrid Staffing Analyst: Care Coordination & Scheduling

Matrix Behavior Solutions, LLC; East Stroudsburg (Monroe County); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Tuition Reduction Assistance

Vision insurance

Job summary

Matrix Behavior Solutions, LLC is seeking Staffing Analysts to coordinate staffing assignments across multiple service lines and serve as the primary contact for families regarding staffing and scheduling. The role also involves managing clinician availability and maintaining accurate documentation.

Office-based with one day of work-from-home per week; Monday and Friday in-office. Tuition reduction opportunities are offered to staff and families.

Qualifications

• High School Diploma or GED.
• 3+ years customer service experience.
• Experience supporting individuals with disabilities preferred.

Responsibilities

• Coordinate staffing assignments and ensure learners are staffed promptly across service lines.
• Serve as primary contact for families regarding staffing, scheduling, and service coordination.
• Manage open cases, clinician availability, assignments, and staffing needs using Central Reach and internal tracking systems.
• Communicate with families, clinicians, supervisors, and internal departments to maintain continuity of care.
• Identify staffing solutions, including replacement cases, additional hours, transfers, and substitute coverage.
• Coordinate onboarding and training between new staff and clinical team members.
• Maintain accurate documentation, case notes, and staffing records.

Education

High School diploma or GED

Tools

Central Reach

Job description

Matrix Behavior Solutions, LLC is seeking Staffing Analysts to coordinate staffing assignments across multiple service lines and serve as the primary contact for families regarding staffing and scheduling. The role also involves managing clinician availability and maintaining accurate documentation.

Office-based with one day of work-from-home per week; Monday and Friday in-office. Tuition reduction opportunities are offered to staff and families.