Site Reliability Engineer

F5; Seattle (WA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

F5 is hiring a Technical Support Engineer in a hybrid role that blends hands-on SaaS support with Site Reliability Engineering. You will help run and scale an AI Security Public SaaS platform, ensuring reliability and fast issue resolution.

The ideal candidate brings a strong technical background, thrives in fast-paced troubleshooting, and is passionate about automation and delivering exceptional customer experiences for our customers and their users.

Qualifications

• Strong technical foundation required.
• Thrives in a fast-paced troubleshooting environment.
• Passionate about automation and delivering an exceptional customer experience.

Responsibilities

• Monitor SaaS application metrics, logs and alerts for proactive incident prevention.
• Support a 24/7 operational model for high availability and performance of the SaaS environment.
• Serve as a primary point of contact for technical customer inquiries and issues.
• Collaborate with customers to understand requirements and deliver reliable solutions.

Skills

Technical foundation

Automation

Customer experience

SRE

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Role

This hybrid role combines the hands-on responsibilities of a Technical Support Engineer within a SaaS (Software as a Service) environment with a growing focus on Site Reliability Engineering (SRE).

The ideal candidate has a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automation and delivering an exceptional customer experience. This role provides the opportunity to run, support, and scale an AI Security Public SaaS platform, operating AI inference workloads at scale.

Key Responsibilities

Proactive Monitoring & Uptime Assurance

• Monitor key SaaS application metrics, logs, and alerts to proactively identify and prevent service disruptions
• Support a 24/7 operational model to ensure high availability and performance of the SaaS environment

Customer-Centric Incident Response

• Serve as a primary point of contact for technical customer inquiries and issues
• Partner with customers to understand requirements,