Hybrid Software License & Hardware Warranty Analyst

Empower AI; United States; Hybrid; USD 72,000 - 112,000; Full time

Job summary

Empower AI is seeking a Software License / Hardware Warranty Analyst to own license and warranty accountability for all hardware and software assets managed by our Enterprise IT program supporting a Department of War agency.

You will analyze entitlements, track maintenance and renewals, and prepare the Quarterly Lifecycle and License Management Report while coordinating with procurement, the Asset/Lifecycle Manager, and endpoint engineering. Hybrid role, with remote eligibility.

Qualifications

• Bachelor's degree and minimum 3 years related experience; 4 additional years may substitute for degree.
• US citizenship is required.
• Active Secret Clearance (T3/T3R) to start; Top Secret eligibility may be required by mission needs.
• 3+ years IT asset management, DoD environment, or related IT logistics experience.
• Hands-on experience with IT asset management systems (e.g., ServiceNow HAM/SAM, DPAS) and software license tracking.
• Advanced Excel skills; ability to reconcile large data sets and produce inventory/license reports.
• Experience with shipping/receiving, physical inventory, and DRMO disposition processes.

Responsibilities

• Maintain authoritative software license inventory; analyze compliance and renewal recommendations.
• Track hardware maintenance and warranty agreements and software renewals; notify via PRS stages.
• Analyze asset utilization for capacity planning, forecast costs for procurement.
• Produce license and warranty sections of the Quarterly Lifecycle and License Management Report.
• Ensure accuracy of hardware/software inventory; resolve discrepancies and implement corrective actions.
• Coordinate with procurement, Asset/Lifecycle Manager, endpoint engineering, and Logistics Office.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Independent work

Problem analysis

Discretion

Education

Bachelor's degree

IAITAM CSAM certificate

IAITAM CHAMP / CHAMP / CSAM / CITAM

ITIL 4 Foundation

Tools

ServiceNow HAM/SAM

DPAS

PIEE/WAWF

MS Excel

Job description

Empower AI is seeking a Software License / Hardware Warranty Analyst to own license and warranty accountability for all hardware and software assets managed by our Enterprise IT program supporting a Department of War agency.

You will analyze entitlements, track maintenance and renewals, and prepare the Quarterly Lifecycle and License Management Report while coordinating with procurement, the Asset/Lifecycle Manager, and endpoint engineering. Hybrid role, with remote eligibility.