Hybrid Small-Group Benefits Account Manager – Growth

Dickerson Group; New York (NY, CT); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is seeking an Employee Benefits Account Manager - Small Group to manage a growing portfolio across New York, New Jersey, and Connecticut. You will deliver day-to-day service, renewals, and benefits administration while partnering with carriers and internal teams to ensure client satisfaction.

The role emphasizes managing multiple client relationships, effective communication, and accurate processing within a hybrid work arrangement in the Tri-State area.

Qualifications

• 2+ years of Employee Benefits account management or client service experience.
• Experience with small-group Employee Benefits clients in an agency or brokerage.
• Experience with fully insured and level-funded plans.
• Ability to manage a high-volume book of business with competing deadlines.
• Strong client service, organization, and relationship-management skills.
• Ability to learn and work across NY, NJ, and CT markets.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage a book of small-group Employee Benefits clients across NY, NJ, and CT.
• Serve as the primary contact for clients with day-to-day service and long-term relationships.
• Handle renewals from start to finish, gather information, coordinate with carriers, review plans, and support implementation.
• Collaborate with carriers and internal teams to resolve eligibility, enrollment, billing, and claims issues.
• Assist clients with benefit plan changes, open enrollment, and ongoing benefits administration.
• Review benefit summaries and renewal materials for accuracy.
• Explain benefit options and carrier requirements to clients.
• Manage multiple client accounts, deadlines, and service needs with accuracy.
• Work across NY, NJ, CT markets and adapt to different carrier environments.
• Maintain accurate client/account information in agency systems.

Skills

Client service

Relationship management

Organizational skills

Attention to detail

Effective communication

Multi-state knowledge

Proficiency with Microsoft Office

Tools

Microsoft Office

Job description

Alera Group is seeking an Employee Benefits Account Manager - Small Group to manage a growing portfolio across New York, New Jersey, and Connecticut. You will deliver day-to-day service, renewals, and benefits administration while partnering with carriers and internal teams to ensure client satisfaction.

The role emphasizes managing multiple client relationships, effective communication, and accurate processing within a hybrid work arrangement in the Tri-State area.