Employee Benefits Account Manager - Small Group

Alera Group; New York (NY, CT); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group is seeking an Employee Benefits Account Manager - Small Group to manage a growing portfolio across New York, New Jersey, and Connecticut. You will deliver day-to-day service, renewals, and benefits administration while partnering with carriers and internal teams to ensure client satisfaction.

The role emphasizes managing multiple client relationships, effective communication, and accurate processing within a hybrid work arrangement in the Tri-State area.

Qualifications

• 2+ years of Employee Benefits account management or client service experience.
• Experience with small-group Employee Benefits clients in an agency or brokerage.
• Experience with fully insured and level-funded plans.
• Ability to manage a high-volume book of business with competing deadlines.
• Strong client service, organization, and relationship-management skills.
• Ability to learn and work across NY, NJ, and CT markets.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage a book of small-group Employee Benefits clients across NY, NJ, and CT.
• Serve as the primary contact for clients with day-to-day service and long-term relationships.
• Handle renewals from start to finish, gather information, coordinate with carriers, review plans, and support implementation.
• Collaborate with carriers and internal teams to resolve eligibility, enrollment, billing, and claims issues.
• Assist clients with benefit plan changes, open enrollment, and ongoing benefits administration.
• Review benefit summaries and renewal materials for accuracy.
• Explain benefit options and carrier requirements to clients.
• Manage multiple client accounts, deadlines, and service needs with accuracy.
• Work across NY, NJ, CT markets and adapt to different carrier environments.
• Maintain accurate client/account information in agency systems.

Skills

Client service

Relationship management

Organizational skills

Attention to detail

Effective communication

Multi-state knowledge

Proficiency with Microsoft Office

Tools

Microsoft Office

Job description

Employee Benefits Account Manager - Small Group

Location: Hybrid

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through effective benefits solutions. As an Employee Benefits Account Manager - Small Group, you’ll manage a book of small-group clients across the Tri-State market, providing day-to-day service, renewal support, and ongoing benefits administration.

This role is ideal for someone who understands the fast-paced nature of small-group benefits and can confidently manage multiple client relationships across New York, New Jersey, and Connecticut. The client portfolio will primarily include fully insured groups, with some exposure to level-funded plans.

Responsibilities

• Manage a book of small-group Employee Benefits clients, primarily across New York, New Jersey, and Connecticut
• Serve as a primary point of contact for clients, providing responsive day-to-day service and building strong, long-term relationships
• Manage client renewals from start to finish, including gathering information, coordinating with carriers, reviewing plan options, and supporting implementation
• Partner with carriers and internal teams to resolve eligibility, enrollment, billing, claims, and other service-related issues
• Support clients with benefit plan changes, open enrollment, employee communications, and ongoing benefits administration
• Review benefit summaries, plan documents, renewal materials, and other client deliverables for accuracy
• Help clients understand available benefit options and navigate carrier requirements
• Manage multiple client accounts, deadlines, and service needs while maintaining a high level of accuracy and responsiveness
• Work across different state markets and carrier environments, adapting to differences in the NY, NJ, and CT small-group markets
• Maintain accurate client and account information within agency management and benefits technology platforms
• Collaborate closely with producers, account team members, carrier partners, and other internal resources to support client retention and satisfaction

Required Qualifications

• 2+ years of Employee Benefits account management, client service, or related insurance experience
• Experience working with small-group Employee Benefits clients, preferably within an insurance brokerage or agency environment
• Experience with both fully insured and level-funded benefit plans
• Ability to manage a high-volume book of business with multiple clients, renewals, and competing deadlines
• Strong client service and relationship-management skills
• Strong organizational skills and attention to detail
• Ability to communicate effectively with clients, carriers, and internal partners
• Ability to learn and work across multiple state markets, particularly New York, New Jersey, and Connecticut
• Proficiency with Microsoft Office applications

Licensure

• Active Life & Health Insurance License required

Compensation

• Salary Range: $65,000–$70,000 annually

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

Work Arrangement

This position is Hybrid. The expectation is to be local to one of our tri-state offices for onsite training and regular travel to our office(s) and to client locations.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Remote