Hybrid Settlements Specialist – Payments & Reconciliations

Set Forth, LLC; Schaumburg (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Flexible work arrangements

Professional development opportunities

Job summary

FORTH (Set Forth, LLC) is seeking a Settlements Agent to perform time-sensitive settlement processing, including ACH/NACHA uploads, daily close procedures, and settlement advances. You will handle Zendesk tickets and coordinate with Operations and IT to resolve issues in a fast-paced environment.

Responsibilities include reconciling accounts, maintaining settlement schedules, and ensuring accurate, compliant client communications.

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred.
• 1–3 years of professional experience in a back-office environment.
• Strong organizational, analytical, and problem-solving skills.
• High degree of professionalism, integrity, and discretion.
• Collaborative mindset with the ability to work cross-functionally.
• Strong attention to detail and accountability for results.

Responsibilities

• Execute daily time-sensitive payment processing, including ACH/NACHA file uploads and settlement distributions.
• Manage daily close operations and ensure all transactional batches are balanced and finalized accurately.
• Process and monitor settlement advances, verifying eligibility and reconciling related account balances.
• Manage and resolve incoming operational and settlement tickets within Zendesk in a timely manner.
• Perform daily account reconciliations to identify and correct payment discrepancies or funding gaps.
• Provide operational oversight for settlement schedules, ensuring all deadline-driven tasks are completed.
• Collaborate with internal Operations and IT teams to troubleshoot system or file transmission errors.
• Review and assist with client account maintenance, scheduled transactions, and audit-related files.
• Support daily reconciliation of transactions and investigate discrepancies.
• Identify issues impacting the client experience and proactively work toward resolution.
• Ensure that client communications are clear, accurate, and compliant.
• Partner with Operations and IT teams to improve processes, tools, and system functionality.
• Identify, document, and communicate best practices to streamline client and servicing workflows.
• Provide detailed feedback from customer interactions to support management decision-making.
• Participate in team meetings to discuss business updates, service trends, and priorities.
• Assist with special research, reporting, and projects as assigned.
• Perform daily duties in line with Forth, LLC Information Security Policies and Procedures.
• Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.

Skills

Organization

Analytical

Problem-solving

Professionalism

Discretion

Collaboration

Attention to detail

Time management

Education

High School Diploma or GED

Associate degree preferred

Tools

Salesforce

ClickUp

Pipedrive

Job description

FORTH (Set Forth, LLC) is seeking a Settlements Agent to perform time-sensitive settlement processing, including ACH/NACHA uploads, daily close procedures, and settlement advances. You will handle Zendesk tickets and coordinate with Operations and IT to resolve issues in a fast-paced environment.

Responsibilities include reconciling accounts, maintaining settlement schedules, and ensuring accurate, compliant client communications.