Settlements Agent

Set Forth, LLC; Schaumburg (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Flexible work arrangements

Professional development opportunities

Job summary

FORTH (Set Forth, LLC) is seeking a Settlements Agent to perform time-sensitive settlement processing, including ACH/NACHA uploads, daily close procedures, and settlement advances. You will handle Zendesk tickets and coordinate with Operations and IT to resolve issues in a fast-paced environment.

Responsibilities include reconciling accounts, maintaining settlement schedules, and ensuring accurate, compliant client communications.

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred.
• 1–3 years of professional experience in a back-office environment.
• Strong organizational, analytical, and problem-solving skills.
• High degree of professionalism, integrity, and discretion.
• Collaborative mindset with the ability to work cross-functionally.
• Strong attention to detail and accountability for results.

Responsibilities

• Execute daily time-sensitive payment processing, including ACH/NACHA file uploads and settlement distributions.
• Manage daily close operations and ensure all transactional batches are balanced and finalized accurately.
• Process and monitor settlement advances, verifying eligibility and reconciling related account balances.
• Manage and resolve incoming operational and settlement tickets within Zendesk in a timely manner.
• Perform daily account reconciliations to identify and correct payment discrepancies or funding gaps.
• Provide operational oversight for settlement schedules, ensuring all deadline-driven tasks are completed.
• Collaborate with internal Operations and IT teams to troubleshoot system or file transmission errors.
• Review and assist with client account maintenance, scheduled transactions, and audit-related files.
• Support daily reconciliation of transactions and investigate discrepancies.
• Identify issues impacting the client experience and proactively work toward resolution.
• Ensure that client communications are clear, accurate, and compliant.
• Partner with Operations and IT teams to improve processes, tools, and system functionality.
• Identify, document, and communicate best practices to streamline client and servicing workflows.
• Provide detailed feedback from customer interactions to support management decision-making.
• Participate in team meetings to discuss business updates, service trends, and priorities.
• Assist with special research, reporting, and projects as assigned.
• Perform daily duties in line with Forth, LLC Information Security Policies and Procedures.
• Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.

Skills

Organization

Analytical

Problem-solving

Professionalism

Discretion

Collaboration

Attention to detail

Time management

Education

High School Diploma or GED

Associate degree preferred

Tools

Salesforce

ClickUp

Pipedrive

Job description

The Settlements Agent serves as a key operational professional, executing time-sensitive settlement processing, payment reconciliations, and account oversight to support FORTH's clients and servicing partners. This role is responsible for daily settlement operations including ACH/NACHA payment processing, daily closing procedures, handling settlement advances, and managing Zendesk tickets. The Settlements Agent acts as a trusted operational point of contact, collaborating closely with Operations and Information Technology teams to resolve complex inquiries accurately and efficiently in a fast-paced environment.

Responsibilities

Duties and Responsibilities include but are not limited to the following:

• Execute daily time-sensitive payment processing, including ACH/NACHA file uploads and settlement distributions.
• Manage daily close operations and ensure all transactional batches are balanced and finalized accurately.
• Process and monitor settlement advances, verifying eligibility and reconciling related account balances.
• Manage and resolve incoming operational and settlement tickets within Zendesk in a timely manner.
• Perform daily account reconciliations to identify and correct payment discrepancies or funding gaps.
• Provide operational oversight for settlement schedules, ensuring all deadline-driven tasks are completed.
• Collaborate with internal Operations and IT teams to troubleshoot system or file transmission errors.
• Review and assist with client account maintenance, scheduled transactions, and audit-related files.
• Support daily reconciliation of transactions and investigate discrepancies.
• Identify issues impacting the client experience and proactively work toward resolution.
• Ensure all client communications are clear, accurate, and compliant.
• Partner with Operations and IT teams to improve processes, tools, and system functionality.
• Identify, document, and communicate best practices to streamline client and servicing workflows.
• Provide detailed feedback from customer interactions to support management decision-making.
• Participate in team meetings to discuss business updates, service trends, and priorities.
• Assist with special research, reporting, and projects as assigned.
• Perform daily duties in line with Forth, LLC Information Security Policies and Procedures.
• Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.

Qualifications and Required Skills

• High School Diploma or GED required; Associate degree or higher preferred
• 1–3 years of professional experience working in back-office environment
• Strong organizational, analytical, and problem-solving skills
• High degree of professionalism, integrity, and discretion
• Collaborative mindset with the ability to work cross-functionally
• Strong attention to detail and accountability for results
• Ability to manage multiple priorities and operate effectively in a fast-paced environment

What Will Make You Stand Out

• Client-centric approach with a commitment to delivering exceptional service
• Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
• Knowledge of the Debt Resolution industry
• Excellent verbal and written communication abilities, with a focus on professionalism and clarity
• Associate degree, Bachelor’s degree or some college coursework in business or communications

Pay Range and Compensation Package

• $50,000 to $60,000 annually depending on experience
• 401K, medical, dental, vision, PTO, holidays, flexible work arrangements, professional development opportunities, etc.

In-Office Requirements

• This role requires three days per week in office

Reports to

• Settlements Manager

Location

FORTH (Set Forth, LLC) has been serving consumers who are exiting debt since 2009. As a trusted leader in debt resolution technology, FORTH provides powerful tools and secure payment solutions that empower consumers while giving clients an all-in-one platform to manage operations efficiently. We have over 140 employees across various states supporting 450+ B2B relationships. Every department, every role, every person drives our success. We’re more than a company. We’re a community of thinkers & builders shaping the future of debt relief technology.