Hybrid ServiceNow ITOM/CMDB Systems Administrator

Illinois Tollway; Chicago (IL); On-site; USD 100,000 - 105,000; Full time

Job summary

The Illinois Tollway is seeking a Systems Administrator - ServiceNow to maintain enterprise ITOM/CMDB and ensure system stability across hybrid environments. This role splits focus between server administration and ServiceNow ITOM/CMDB tasks.

Responsibilities include CI population, data quality, and governance while collaborating with cross-functional teams to meet audit and regulatory requirements. Downers Grove location preferred.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 3+ years ServiceNow administration in an enterprise environment.
• Strong CMDB experience and governance practices.
• Hands-on systems administration across Windows/Linux, patching, and monitoring.
• Excellent analytical and problem-solving skills; cross-team collaboration.

Responsibilities

• Maintain and support enterprise servers, virtualization, identity services, patching, and hardening.
• Monitor performance across compute, storage, network, and cloud environments.
• Ensure backup, restore, and disaster recovery readiness with defined RPO/RTO.
• Configure and optimize ServiceNow ITOM/CMDB, ensure accurate CI population.
• Deploy and manage MID Servers across network segments for reliable ITOM.
• Refine Service Mapping patterns to maintain accurate dependency maps.
• Maintain CMDB accuracy, governance, and data quality across lifecycle.
• Collaborate with infrastructure, security, and ITSM teams to align data with processes.
• Guide teams on CMDB governance and data quality expectations.

Skills

ServiceNow administration

CMDB governance

CI lifecycle management

Windows/Linux administration

Analytical problem-solving

Cross-team collaboration

Education

Bachelor’s degree in Information Technology, MIS, CS

Associate’s degree or high school diploma with 3+ years ServiceNow experience

Tools

ServiceNow

MID Server

Job description

The Illinois Tollway is seeking a Systems Administrator - ServiceNow to maintain enterprise ITOM/CMDB and ensure system stability across hybrid environments. This role splits focus between server administration and ServiceNow ITOM/CMDB tasks.

Responsibilities include CI population, data quality, and governance while collaborating with cross-functional teams to meet audit and regulatory requirements. Downers Grove location preferred.