Hybrid IT Service Desk Analyst (2pm-10:30pm)

2000 Edward Elmhurst Healthcare; Warrenville (IL); Hybride; USD 37 000 - 55 000; Plein temps

Avantages offerts par ce poste

Incentive pay for select positions

Career Pathways to PromoteProfessional

Tuition Reimbursement

Free Parking

Wellness Program

Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Various Medical, Dental, Pet andVision

Résumé du poste

Endeavor Health's IT Service Desk Analyst role in Skokie, IL provides frontline level 1 IT support for patients using MyChart and staff using IT resources. The hybrid, full-time position requires handling calls, triage, and escalation via ITSM and phone systems. You will stay current with solutions and promote industry best practices.

You will support internal/external users, resolve hardware/software issues, and maintain professional service standards across multiple channels.

Qualifications

• Education: HS Diploma.
• Experience: 1+ year in a customer-facing role.
• Solid verbal and written communication skills.
• Knowledge of Windows, macOS, and ChromeOS.
• Epic or other EHR software knowledge preferred.
• Professional customer service demeanor.
• Ability to document cases in the case management system.

Responsabilités

• Provides assistance to internal and external users regarding computer software and hardware problems via telephone, chat, and ticketing systems and manage incoming user requests.
• Consults with IS Support staff to determine if higher level support is needed and takes appropriate action to dispatch support.
• Manages incoming user requests, utilizing help desk tracking software.
• Provides users with professional, courteous, timely and efficient customer service support, utilizing over the phone and remote communication technologies to service the end user.
• Other duties as assigned by leadership.

Connaissances

Customer service

Verbal communication

Written communication

Analytical thinking

Critical thinking

Multitasking

Problem solving

Ethical accountability

Formation

HS Diploma

Outils

Epic EHR

IT certification (preferred)

Description du poste

Endeavor Health's IT Service Desk Analyst role in Skokie, IL provides frontline level 1 IT support for patients using MyChart and staff using IT resources. The hybrid, full-time position requires handling calls, triage, and escalation via ITSM and phone systems. You will stay current with solutions and promote industry best practices.

You will support internal/external users, resolve hardware/software issues, and maintain professional service standards across multiple channels.