Hybrid Service Desk Technician (Temp) – IT Support

Capstone; Eden Prairie (MN); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Capstone is seeking a Temporary Service Desk Technician to join our team in Eden Prairie, MN, with a primarily onsite focus and potential hybrid remote work. The role supports the Service Desk by handling calls, emails, and tickets, and by deploying hardware and software to users across Mac and Windows environments.

The ideal candidate is a junior or senior in college pursuing a degree in business, computer science, or information science, with knowledge of computer, network, and server

Qualifications

• Junior or senior in college pursuing a degree in business, computer science, information science, or a related field.
• Understanding computer, network, and server operations.
• Public cloud experience (AWS, Azure) is a plus.
• Great customer service and communication skills.

Responsibilities

• Provide tier 1 Service Desk support by responding to phone calls, email, and tickets.
• Create, assign, and update tickets in Service Desk system.
• Troubleshoot and resolve technical issues for onsite and remote users.
• Update and install software and operating system patches on end user computers (Mac and Windows).
• Configure and deploy hardware to end users.
• Assist in the purchasing process of IT equipment.
• Inventory assets and prepare deprecated systems for recycling.
• Assist with implementing security initiatives for workstations.

Skills

Public cloud experience

Great customer service

Self-motivated

Education

College student (BA/BS) in progress

Tools

Microsoft 365

Job description

Capstone is seeking a Temporary Service Desk Technician to join our team in Eden Prairie, MN, with a primarily onsite focus and potential hybrid remote work. The role supports the Service Desk by handling calls, emails, and tickets, and by deploying hardware and software to users across Mac and Windows environments.

The ideal candidate is a junior or senior in college pursuing a degree in business, computer science, or information science, with knowledge of computer, network, and server