Temporary Service Desk Technician

Capstone; Eden Prairie (MN); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Capstone is seeking a Temporary Service Desk Technician to join our team in Eden Prairie, MN, with a primarily onsite focus and potential hybrid remote work. The role supports the Service Desk by handling calls, emails, and tickets, and by deploying hardware and software to users across Mac and Windows environments.

The ideal candidate is a junior or senior in college pursuing a degree in business, computer science, or information science, with knowledge of computer, network, and server

Qualifications

• Junior or senior in college pursuing a degree in business, computer science, information science, or a related field.
• Understanding computer, network, and server operations.
• Public cloud experience (AWS, Azure) is a plus.
• Great customer service and communication skills.

Responsibilities

• Provide tier 1 Service Desk support by responding to phone calls, email, and tickets.
• Create, assign, and update tickets in Service Desk system.
• Troubleshoot and resolve technical issues for onsite and remote users.
• Update and install software and operating system patches on end user computers (Mac and Windows).
• Configure and deploy hardware to end users.
• Assist in the purchasing process of IT equipment.
• Inventory assets and prepare deprecated systems for recycling.
• Assist with implementing security initiatives for workstations.

Skills

Public cloud experience

Great customer service

Self-motivated

Education

College student (BA/BS) in progress

Tools

Microsoft 365

Job description

If you are looking for a career with a fast-paced growth company, have a passion for cultivating a love of reading and learning, and an eagerness to be part of an innovative company focused on improving education experiences for children and the educators who serve them, think about Capstone! We are seeking a Temporary Service Desk Technician to join our team.

The Temporary Service Desk Technician will use their growing understanding of computer, network, and server operations to assist Capstone's Service Desk department. This role will gain a variety of experience in a corporate environment where this person can be fully engaged in communication, planning, and projects related to IT and technical issues.

While most of our company functions on a hybrid work model, this role would primarily plan for office out of Eden Prairie, MN. Hybrid remote work may be considered.

Why You'll Want to Join Capstone

We support teaching and learning with amazing content that engages students, inspires teachers, and connects families and communities to move literacy forward. Capstone is a fast-paced growth company committed to cultivating a love of reading and learning. We know that Learning is for Everyone.

For over 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, PebbleGo Create, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belonging.

YOUR RESPONSIBILITIES

Service Desk Support

• Provide tier 1 Service Desk Support by responding to phone calls, email, and tickets.
• Create, assign, and update tickets in Service Desk ticketing system.
• Troubleshoot and resolve technical issues for users working onsite and remote.
• Update and install software and operating system patches on end user computers (Mac and Windows).
• Configure and deploy hardware to end users.
• Assist in the purchasing process of IT equipment.
• Inventory assets and prepare deprecated systems for recycling.
• Assist in creating and sending business notifications for IT maintenance, new service offerings, and incidents.
• Assist with implementing security initiatives for workstations.

Education, Experience, and Skills desired:

• Junior or Senior in college working toward a degree in business, computer science, information science, or a related field.
• Understanding computer, network, and server operations.
• Knowledge and experience in the Microsoft 365 platform.
• Public cloud experience (AWS, Azure) is a plus.
• Great customer service and communication skills.
• This position requires someone who is self-motivated, a quick learner, and an excellent problem-solver.

Travel Requirements

This position requires some travel between offices- around 10%.

Inclusion & Belonging

Capstone embraces equal opportunity and belonging for all employees and applicants. All candidate information will be kept private according to EEO guidelines. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

The pay range for this role takes into account the wide range of factors that are considered surrounding compensation including but not limited to: skill sets, experience and training, work location, and other business and organizational needs. At Capstone, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the base range for this position is $17.00- $20.00/ hourly.

Employment Authorization:

At this time Capstone unfortunately cannot sponsor or take over sponsorship of an employment visa. To be considered for one of our roles, applicants must be authorized to work in the United States.