Hybrid Service Desk Analyst I (Buffalo) — ESOP Eligible

Synergy; Buffalo (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health, vision, and dental insurance

401(k) retirement savings plan

Paid time off

Floating and observed holidays

Paid time to volunteer

Health Savings Account (HSA)

Life insurance

Training/certification reimbursement

Dog friendly workplace

Job summary

Synergy IT Solutions in Buffalo, NY is seeking a Service Desk Analyst I (7AM - 4PM, Monday - Friday) to join a hybrid team. You will handle basic computer problems, answer calls and emails, and document steps until issues are resolved.

Ideal candidates have 1–2 years of help desk exposure, a high school diploma, solid communication skills, and a willingness to escalate complex issues. A+ certification is a plus, as is familiarity with Microsoft 365 and AD.

Qualifications

• 1–2 years of Help Desk experience preferred.
• High school diploma required.
• Good speaking and writing skills.
• Basic knowledge of computers, software, hardware, and equipment.
• Knowledge of AD and Exchange preferred.
• Familiarity with mobile devices (Apple/Android) and 365/Azure is a plus.
• A+ certification preferred.
• Availability to work 7:00 AM–4:00 PM, Monday to Friday.

Responsibilities

• Answer phone calls and emails from clients needing help.
• Listen, ask questions, and fix issues quickly when possible.
• Document what happened and track problems until resolution.
• When needed, escalate to a higher-level analyst.

Skills

Help desk experience

Communication skills

Customer service

Problem solving

Time management

Basic IT knowledge

Phone & email support

Attention to detail

Team collaboration

Adaptability

A+ certification

Monday–Friday shift 7:00 AM–4:00 PM

Education

High school diploma

A+ certification

Tools

Active Directory

Microsoft Exchange

Microsoft 365

Microsoft Azure Admin portal

Job description

Synergy IT Solutions in Buffalo, NY is seeking a Service Desk Analyst I (7AM - 4PM, Monday - Friday) to join a hybrid team. You will handle basic computer problems, answer calls and emails, and document steps until issues are resolved.

Ideal candidates have 1–2 years of help desk exposure, a high school diploma, solid communication skills, and a willingness to escalate complex issues. A+ certification is a plus, as is familiarity with Microsoft 365 and AD.