Service Desk Analyst I (7AM - 4PM, Monday - Friday)

Synergy IT Solutions; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

ESOP

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Paid sick leave

Holidays

Volunteer time

Health Savings Account

Life insurance

Training reimbursement

Dog friendly workplace

Job summary

Synergy is hiring a Service Desk Analyst I to help clients solve basic computer problems. You will handle phone calls and emails, listen to issues, ask questions, and fix problems quickly while documenting progress.

The role requires 1–2 years of Help Desk experience or related training, a high school diploma, and strong communication. Knowledge of AD/Exchange and Microsoft 365 is a plus; A+ certification preferred.

Qualifications

• 1–2 years of Help Desk experience is preferred.
• High school diploma is required.
• Good speaking and writing skills.
• Basic knowledge of computers, software, hardware, and other equipment.
• Knowledge of Active Directory and Microsoft Exchange is preferred.
• Knows how to use mobile devices, including Apple and Android.
• Some knowledge of Microsoft 365 and Microsoft Azure Admin portal.
• Able to think clearly and solve technical problems step by step.
• Knows how to provide excellent customer service.
• Works quickly when something needs attention.
• A+ certification preferred.
• Able to work Monday through Friday, 7:00 AM to 4:00 PM.

Responsibilities

• A Service Desk Analyst I helps people solve basic computer problems.
• You will answer phone calls and emails from clients who need help.
• You will listen to the problem, ask good questions, and try to fix the issue quickly.
• You will also write down what happened and keep track of the problem until it is solved.
• If the problem is harder, you will ask a Service Desk Analyst II for help.

Skills

Help desk experience

Strong communication

Problem solving

Customer service

Education

High school diploma

Tools

Active Directory

Microsoft Exchange

Microsoft 365

Azure Portal

A+ certification

Job description

At Synergy, every employee is also an owner. That means each person helps make the company better. When we work together, share ideas, and do our best, we help our clients and our team succeed. That is what ownership means at Synergy!

What You'll Do?

A Service Desk Analyst I helps people solve basic computer problems. You will answer phone calls and emails from clients who need help. You will listen to the problem, ask good questions, and try to fix the issue quickly. You will also write down what happened and keep track of the problem until it is solved. If the problem is harder, you will ask a Service Desk Analyst II for help.

What You'll Bring?

• 1–2 years of Help Desk experience is preferred.
• High school diploma is required.
• Good speaking and writing skills.
• Basic knowledge of computers, software, hardware, and other equipment.
• Knowledge of Active Directory and Microsoft Exchange is preferred.
• Knows how to use mobile devices, including Apple and Android.
• Some knowledge of Microsoft 365 and Microsoft Azure Admin portal.
• Able to think clearly and solve technical problems step by step.
• Knows how to provide excellent customer service.
• Works quickly when something needs attention.
• A+ certification preferred.
• Able to work Monday through Friday, 7:00 AM to 4:00 PM.

Why Join Us?

You will join a friendly team that works together to help clients. Our goal is to give great service and find smart ways to solve problems.

Synergy's Benefits:

• Employee Stock Ownership Plan (ESOP), which means employees share in company ownership
• Health, vision, and dental insurance
• Extra insurance options
• 401(k) retirement savings plan
• Paid time off
• Paid Sick Leave
• Floating and observed holidays
• Paid time to volunteer
• Health Savings Account (HSA)
• Life insurance
• Money back for approved training and certifications
• Dog friendly workplace!