Hybrid Service Delivery Coordinator (Logistics & CX)

Aristocrat Leisure Ltd.; Las Vegas (NV); Ibrido; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Aristocrat Leisure Ltd. in Las Vegas is seeking a Service Delivery Coordinator to join a high-performing team.

You will manage service scheduling, logistics, and customer experience to ensure timely, accurate delivery of casino services. Collaborating with Field Service, transportation providers, and cross-functional partners, you will use Remedy, Salesforce Service Cloud, ERP tools and e2Open to coordinate work and maintain reliable data.

Competenze

• Experience coordinating service, scheduling and logistics across multiple teams.
• Strong communication and ability to translate complex scheduling into clear steps.
• Proficiency with Remedy, Salesforce and ERP systems for data accuracy.

Mansioni

• Be one of the primary coordination contacts for customers when scheduling services at casino locations.
• Evaluate workforce requirements, regulatory notifications, resource travel time, site readiness, dependencies, and service duration.
• Coordinate on-site service coordination and transportation with regional teams.
• Use Remedy, Retriever, Salesforce Service Cloud, Salesforce and ERP tools to coordinate work and maintain records.
• Coordinate game transportation with carriers using e2Open (TMS) and manage cross-docking requirements.
• Ensure accurate Sales, ERP, scheduling, and service data for planning, delivery, forecasting, and reporting.
• Identify risks, engage partners, and communicate changes to collaborators.
• Manage portions of the game scheduling pipeline and close documentation with Field Service and Sales.

Conoscenze

Service coordination

Logistics planning

Customer communication

Cross-functional collaboration

Data accuracy

Strumenti

Remedy

Retriever

Salesforce Service Cloud (FSL)

Salesforce

ERP tools

e2Open (TMS)

Descrizione del lavoro

Aristocrat Leisure Ltd. in Las Vegas is seeking a Service Delivery Coordinator to join a high-performing team.

You will manage service scheduling, logistics, and customer experience to ensure timely, accurate delivery of casino services. Collaborating with Field Service, transportation providers, and cross-functional partners, you will use Remedy, Salesforce Service Cloud, ERP tools and e2Open to coordinate work and maintain reliable data.