Hybrid: Senior Spanish Linguist & Process Manager

Capital One; Richmond (VA); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One is hiring a Senior Associate, Process Manager, Linguist on the Enterprise Language Accessibility team to deliver multilingual expertise for Capital One’s U.S. Spanish-speaking customers.

The role ensures Spanish translations reflect source intent, maintain consistency, and comply with brand and legal standards. The role blends linguistic mastery with process optimization, requiring skilled QA, glossary management, and collaboration across cross-functional teams to drive enterprise

Qualifications

• Minimum 3 years as a specialized linguist in financial services, legal or marketing (English into Spanish).
• Fluent in Spanish and English.
• Experience with language technologies (CAT tools, MT, terminology management).

Responsibilities

• Ensure high quality delivery of Spanish translation services using established processes and systems.
• Drive consistent application of process, technology and tools for objectives and results.
• Identify opportunities for process improvements and provide actionable guidance to remediate them.
• Meet with stakeholders as needed to support operational needs.

Skills

Syntactic adaptation

Tone management

Terminology management

QA review

Compliance phrasing

Cross-functional collaboration

Education

Bachelor's in Translation or Spanish

Tools

CAT tools

Machine translation

Terminology management

Language models management

Adobe InDesign

Job description

Capital One is hiring a Senior Associate, Process Manager, Linguist on the Enterprise Language Accessibility team to deliver multilingual expertise for Capital One’s U.S. Spanish-speaking customers.

The role ensures Spanish translations reflect source intent, maintain consistency, and comply with brand and legal standards. The role blends linguistic mastery with process optimization, requiring skilled QA, glossary management, and collaboration across cross-functional teams to drive enterprise