Senior Spanish Linguist & Process Manager

Capital One; New York (NY); Hybrid; USD 97,000 - 111,000; Full time

Job summary

Capital One is seeking a Senior Associate, Process Manager, Linguist for the Enterprise Language Accessibility (ELA) team in New York. You will ensure accurate Spanish communications across multiple touchpoints for U.S. Spanish-speaking customers.

Combine linguistic expertise with process management, apply glossaries and QA methods, engage stakeholders, and drive steady improvements in translation delivery within risk and brand standards.

Qualifications

• High School Diploma, GED or equivalent certification.
• Bachelor's Degree in Translation or Spanish preferred.
• ATA Certification preferred.
• 5+ years of general experience in English into Spanish translation preferred.
• 3+ years using language technologies (CAT, MT, terminology mgmt).
• 3+ years in Banking, Marketing, Legal or Advertising.

Responsibilities

• Ensure high quality delivery of Spanish translation services by leveraging established processes and systems.
• Drive consistent application of process, technology and tools for delivery of objectives and key results.
• Identify opportunities for process improvements and deliver actionable guidance to remediate them.
• Meet with key stakeholders or performers as needed based on operational needs.
• Preemptively identify and resolve issues, ensuring all deliverables meet the highest quality standards for press readiness.
• Proactively engage with cross-functional teams to educate, collaborate, and reach mutual goals by providing subject matter expertise.

Skills

Bilingual English/Spanish

Quality Assurance (QA)

Stakeholder engagement

Process management

Terminology management

Glossaries and style guides

Coding strings and character limits

Education

Bachelor's Degree in Translation or Spanish

ATA Certification

Tools

CAT tools

Machine translation

Terminology management software

Adobe InDesign/Illustrator/Figma/Photoshop

Job description

Capital One is seeking a Senior Associate, Process Manager, Linguist for the Enterprise Language Accessibility (ELA) team in New York. You will ensure accurate Spanish communications across multiple touchpoints for U.S. Spanish-speaking customers.

Combine linguistic expertise with process management, apply glossaries and QA methods, engage stakeholders, and drive steady improvements in translation delivery within risk and brand standards.