Hybrid Senior Retirement Benefits Counselor

State Treasurer; Raleigh (NC); Hybrid; USD 48,000 - 83,000; Full time

Job summary

The State Treasurer Retirement Systems Division is seeking a Program Coordinator III to assist active and retired state employees, beneficiaries, employers, and agencies with retirement and benefit inquiries. You will counsel and educate on benefit programs and explain statute details with a strong customer service focus.

Responsibilities include handling calls and emails from across the state, applying retirement laws, researching complex questions, and coordinating with agencies to provide

Qualifications

• Knowledge of retirement, insurance benefits, financial planning, and customer service principles.
• Ability to troubleshoot login errors and diagnose system issues to implement solutions.
• Two years’ experience in interpreting and communicating employee benefits.
• Two years’ experience in a call center environment.

Responsibilities

• Counsel and educate active and retired state employees, beneficiaries, employers, and agencies on retirement programs.
• Handle calls and emails from across the state with accurate information and follow-up.
• Research complex benefit provisions and interpret statutes and regulations.
• Provide technical assistance to HR professionals regarding retirement systems.

Skills

Retirement benefits knowledge

Customer service

MS Office

Call center experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The State Treasurer Retirement Systems Division is seeking a Program Coordinator III to assist active and retired state employees, beneficiaries, employers, and agencies with retirement and benefit inquiries. You will counsel and educate on benefit programs and explain statute details with a strong customer service focus.

Responsibilities include handling calls and emails from across the state, applying retirement laws, researching complex questions, and coordinating with agencies to provide