Hybrid Senior Director, US Patient Affordability Programs

Vertex Inc.; Boston (MA); Hybride; USD 155 000 - 233 000; Plein temps

Résumé du poste

Vertex is seeking a Senior Director to lead US Patient Support affordability programs, including copay, PAP/free-drug, bridge and other access offerings. You will build a scalable operating model, lead a high-performing team, and ensure governance, compliance, and patient-centric delivery across PSP programs and vendors.

You will partner with market access, finance, legal, and OBIE to align strategies with business goals and patient needs, while driving analytics, forecasting, and program

Qualifications

• Bachelor’s degree in business, healthcare administration, finance, life sciences, public health, or related field.
• 12+ years of progressive experience in patient support, affordability programming, healthcare operations, market access, specialty pharmacy, hub services, or related healthcare/pharmaceutical environment
• 7+ years of leadership experience, including leading teams and/or complex programs with significant cross-functional and external vendor coordination
• Demonstrated experience leading affordability programs, such as copay assistance, patient assistance, free-drug, bridge, and/or other access-support offerings
• Direct experience managing copay programs and understanding key affordability program operational requirements, including managing affordability solution vendors
• Strong people-leadership experience, including building, leading, and developing teams and direct reports

Responsabilités

• Develop and lead the US Patient Support affordability strategy, including program objectives, operating model, performance measures, and long-term roadmap.
• Lead the design, implementation, and optimization of affordability offerings, including copay, patient assistance, free-drug, bridge, and other patient access programs.
• Establish program governance, policies, procedures, decision rights, and escalation processes that support consistent and effective program execution across PSP programs and vendors.
• Build, lead, coach, and develop a high-performing team responsible for affordability strategy, operations, forecasting, analytics, and program performance.
• Partner with Patient Support, Market Access, Commercial Analytics, Finance, Legal, OBIE, and other stakeholders to align affordability programs with business objectives and patient needs.
• Oversee external affordability and patient support vendors, including operational performance, service quality, issue resolution, governance routines, and adherence to program requirements.
• In collaboration with the PSP Insights & Analytics Senior Director, define and monitor vendor performance standards, KPIs, service-level expectations, and improvement plans.
• Ensure vendors are appropriately trained on program requirements, processes, patient experience expectations, and applicable compliance standards.
• Lead affordability program analytics and reporting, using data and performance insights to identify trends, access barriers, opportunities, and risks.
• Own and approve PSP Policies, SOPs, and Work Instructions related to PSP Affordability Programs.
• Develop executive-ready reporting and communications that convey program performance, financial considerations, patient-access outcomes, and strategic recommendations.
• Drive continuous improvement initiatives to strengthen patient and provider experiences, operational efficiency, program scalability, and service quality.
• Partner with internal stakeholders to support affordability-related financial planning, forecasting, and oversight.
• Identify and mitigate operational, compliance, and reputational risks associated with affordability program design and administration.
• Champion a patient-centered culture that balances access, experience, operational rigor, and responsible program management.
• Represent US Patient Support Affordability Programs in cross-functional leadership forums and strategic planning activities.

Connaissances

Affordability strategy

Copay assistance program management

Patient support operations

Vendor governance

Governance and process design

Cross-functional leadership

Executive communication

Formation

Bachelor's degree in business, healthcare administration, finance, life sciences, public health, or related field

Outils

PowerPoint & Excel

Description du poste

Vertex is seeking a Senior Director to lead US Patient Support affordability programs, including copay, PAP/free-drug, bridge and other access offerings. You will build a scalable operating model, lead a high-performing team, and ensure governance, compliance, and patient-centric delivery across PSP programs and vendors.

You will partner with market access, finance, legal, and OBIE to align strategies with business goals and patient needs, while driving analytics, forecasting, and program