Hybrid Senior Client Relationship Manager - Supply Chain

Indiana University Health; Indianapolis (IN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Indiana University Health is seeking a Senior Client Relationship Manager Consultant (Inventory Solutions Consultant) to lead relationships with hospital partners and optimize WaveMark-enabled inventory workflows. This hybrid role (3 days on site, 2 days remote) operates from the Plainfield Integrated Service Center with weekly travel to system hospitals across Indiana.

Responsibilities include coordinating supply chain initiatives, onboarding new sites, and driving standardization, process

Qualifications

• Bachelor's Degree or Associate Degree in Supply Chain or business related field or equivalent years of experience
• 5-7 years of related experience
• Supply Chain experience is required
• Strong verbal and written communication skills. Advanced working knowledge of Microsoft Excel, Word and PowerPoint software applications required
• Excellent organizational and project management skills and ability
• Strong analytical skills and an accomplished problem-solver

Responsibilities

• Establish strong relationships with assigned acute sites and serve as the primary point of contact for all supply chain and WaveMark‑related needs
• Partner with Inventory Control Tower to ensure sites follow workflows (cycle counts, find‑by‑scan, waste review, expiry review, procurement optimization)
• Guide sites through complex inquiries, troubleshoot ordering or WaveMark issues, coordinate with vendors and internal teams to resolve problems quickly
• Train sites on supply chain fundamentals, proprietary ordering systems, and the procure‑to‑pay process
• Lead supply chain onboarding for new sites, relocations, expansions, and closures
• Participate in and lead initiatives focused on product standardization, cost‑effective alternatives, workflow improvements, and operational efficiency
• Define, document, and maintain standard work processes for facilities and WaveMark workflows
• Oversee training materials, coordinate sessions, ensure sites understand expectations and compliance
• Manage complex projects impacting supply chain operations, WaveMark adoption, or cross‑functional workflows
• Serve as a liaison between ICT, Value Analysis, Clinical teams, vendors, and distributors
• Use WaveMark dashboards, PowerBi dashboards, KPI reports, and inventory analytics to identify trends and opportunities

Skills

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

PowerPoint

Supply Chain experience

Project management

Education

Bachelor's or Associate in Supply Chain or related field

Tools

WaveMark software

PowerBi

Job description

Indiana University Health is seeking a Senior Client Relationship Manager Consultant (Inventory Solutions Consultant) to lead relationships with hospital partners and optimize WaveMark-enabled inventory workflows. This hybrid role (3 days on site, 2 days remote) operates from the Plainfield Integrated Service Center with weekly travel to system hospitals across Indiana.

Responsibilities include coordinating supply chain initiatives, onboarding new sites, and driving standardization, process