Hybrid Patient Experience Liaison

IU Health; Indianapolis (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking a Patient Relations Consultant to join the Clinical Risk Management team. This full-time hybrid role (3 days on site, 2 days remote) is located at Riley Hospital for Children and focuses on managing patient complaints and grievances while ensuring regulatory compliance.

You will collaborate with Risk Management, Leadership, and Patient Family Liaisons to resolve concerns in line with IU Health values, and maintain accurate documentation

Qualifications

• Requires a Bachelor's degree or completion within 12 months.
• 0-3 years of related experience is required.
• Requires the ability to align process management with policies and federal, state, or regulatory requirements.
• Requires experience involving extensive patient/public contact and crisis resolution.

Responsibilities

• The Patient Relations Consultant provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements.
• Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances.
• Ensures actions and documentation reflect compliance with federal and state governmental regulations.
• Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.

Education

Bachelor's degree

Completion within 12 months

Job description

Indiana University Health in Indianapolis is seeking a Patient Relations Consultant to join the Clinical Risk Management team. This full-time hybrid role (3 days on site, 2 days remote) is located at Riley Hospital for Children and focuses on managing patient complaints and grievances while ensuring regulatory compliance.

You will collaborate with Risk Management, Leadership, and Patient Family Liaisons to resolve concerns in line with IU Health values, and maintain accurate documentation