Hybrid Senior B2B Collections Specialist

Insight; Flippin (AR, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Insight is seeking a Financial Services Representative II to manage a portfolio of client accounts and drive timely collections. This role blends onsite work in the initial period with a transition to hybrid work, reflecting our flexible work model and emphasis on collaboration with sales and finance teams.

You will serve as the primary contact between clients and Insight’s finance department, handling delinquency analysis, payment arrangements, and documentation in a high-volume environment.

Qualifications

• Must have strong written and verbal communication.
• Ability to analyze business information and trends.
• Needs to build rapport with clients and internal teams.

Responsibilities

• Manage an assigned portfolio of client AR and work toward payment resolutions.
• Contact delinquent accounts by phone, fax or email and document interactions.
• Order and apply payments, update statuses and notify sales when needed.
• Handle collections paperwork and coordination with Legal/Third-Party as required.
• Meet SLA targets and maintain portfolio balances within standards.

Skills

Communication skills

Negotiation

Time management

Rapport building

Problem-solving

Client service

Education

High school diploma or GED

College degree preferred

Job description

Insight is seeking a Financial Services Representative II to manage a portfolio of client accounts and drive timely collections. This role blends onsite work in the initial period with a transition to hybrid work, reflecting our flexible work model and emphasis on collaboration with sales and finance teams.

You will serve as the primary contact between clients and Insight’s finance department, handling delinquency analysis, payment arrangements, and documentation in a high-volume environment.