Hybrid Security Analyst - Entry Level Support

Austin Community College; Ann Arbor (MI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous retirement matching

Paid vacation and sick time

Professional development opportunities

Job summary

A Michigan-based non-profit organization is seeking an entry-level cybersecurity support team member. You will manage incoming inquiries and ensure connectivity for vital institutions. The role requires an Associate's Degree in networking or internet security, outstanding communication skills, and offers a hybrid work mode with opportunities for development. Join a passionate team supporting Michigan's educational community.

Qualifications

• Associate's Degree or equivalent professional experience in networking or internet security.
• Outstanding verbal and written communication skills.
• Ability to accurately assess situations and escalate issues effectively.

Responsibilities

• Manage and prioritize incoming emails, phone calls, and system alerts.
• Provide responsive support to Merit Members and customers.
• Coordinate with NOC/SOC Specialists for incident escalation.

Skills

Customer support

Networking concepts

Basic troubleshooting

Communication skills

Education

Associate's Degree in networking or internet security

Job description

A Michigan-based non-profit organization is seeking an entry-level cybersecurity support team member. You will manage incoming inquiries and ensure connectivity for vital institutions. The role requires an Associate's Degree in networking or internet security, outstanding communication skills, and offers a hybrid work mode with opportunities for development. Join a passionate team supporting Michigan's educational community.