Entry-Level Cybersecurity & Network Support Analyst

Wayne State University; Ann Arbor (MI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous retirement matching

Paid vacation and sick time

Professional development opportunities

Job summary

A non-profit organization supporting education in Michigan is seeking an entry-level support professional. You'll manage cybersecurity and network-related inquiries within a hybrid work model. Responsibilities include triaging issues, providing Tier 1 support, and collaborating with technical teams. Ideal candidates have an associate's degree in networking or internet security and strong communication skills. The position offers comprehensive benefits and professional development opportunities.

Qualifications

• Good communication skills with a positive attitude.
• Basic understanding of networking concepts (TCP/IP, DNS).
• Ability to manage workflow and troubleshoot effectively.

Responsibilities

• Manage and prioritize emails, phone calls, and alerts.
• Provide support for Tier 1 tickets regarding DNS and billing.
• Collaborate with team members for incident resolution.

Skills

Customer support

Networking concepts

Communication skills

Problem-solving

Education

Associate's Degree in networking or internet security

Job description

A non-profit organization supporting education in Michigan is seeking an entry-level support professional. You'll manage cybersecurity and network-related inquiries within a hybrid work model. Responsibilities include triaging issues, providing Tier 1 support, and collaborating with technical teams. Ideal candidates have an associate's degree in networking or internet security and strong communication skills. The position offers comprehensive benefits and professional development opportunities.